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We're seeking a confident and customer-focused Collections Advisor to support customers with resolving outstanding utility accounts. You'll handle inbound and outbound calls, agree payment plans, negotiate solutions, and ensure all account information is recorded accurately. If you're positive, resilient, and motivated to help customers find the right solutions, we'd love to hear from you.
Job Responsibility:
Support customers with resolving outstanding utility accounts
Handle inbound and outbound calls
Agree payment plans
Negotiate solutions
Ensure all account information is recorded accurately
Requirements:
Strong communication skills and a professional, empathetic approach
Confident telephone manner, including in challenging situations
Customer service or collections experience preferred (not essential)
Good IT and keyboard skills, attention to detail, and ability to work to targets