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Collections Advisor

brookstreet.co.uk Logo

Brook-St Hiredonline

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Location:
United Kingdom , Stratford-upon-Avon

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

26000.00 GBP / Year
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Job Description:

We're seeking a confident and customer-focused Collections Advisor to support customers with resolving outstanding utility accounts. You'll handle inbound and outbound calls, agree payment plans, negotiate solutions, and ensure all account information is recorded accurately.

Job Responsibility:

  • Support customers with resolving outstanding utility accounts
  • Handle inbound and outbound calls
  • Agree payment plans
  • Negotiate solutions
  • Ensure all account information is recorded accurately

Requirements:

  • Strong communication skills and a professional, empathetic approach
  • Confident telephone manner, including in challenging situations
  • Customer service or collections experience preferred (not essential)
  • Good IT and keyboard skills, attention to detail, and ability to work to targets

Nice to have:

Customer service or collections experience

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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