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Collections Advisor

verisure.co.uk Logo

Verisure Services (UK) Limited

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Location:
United Kingdom , Newcastle upon Tyne

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

25000.00 - 27000.00 GBP / Year
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Job Description:

We're looking for confident and driven individuals to join us as Collections Advisors, managing customer accounts and supporting positive payment outcomes. This is not just a collections role. It's about having professional conversations, understanding customer situations, and finding solutions that work for both the customer and the business. You'll be speaking to customers, negotiating payment plans, and ensuring every interaction is handled with care, clarity, and professionalism.

Job Responsibility:

  • Managing a portfolio of customer accounts with overdue balances
  • Speaking with customers to understand their circumstances and agree suitable payment solutions
  • Setting up and managing payment plans
  • Investigating and resolving account queries or disputes
  • Updating systems accurately following each interaction
  • Working towards individual and team performance targets

Requirements:

  • Strong communication and negotiation skills
  • Confidence speaking to customers and handling challenging conversations
  • Target-driven mindset with a focus on results
  • Ability to stay calm and solution-focused under pressure
  • Good IT skills and attention to detail
  • Previous customer service or collections experience is beneficial but not essential

Nice to have:

Previous customer service or collections experience

What we offer:
  • Competitive salary with clear progression
  • Uncapped earning potential with realistic OTE of £16,800
  • 21 days holiday plus bank holidays, increasing with service
  • Birthday off every year
  • Early finish on Fridays
  • Onsite café and canteen
  • Discounted gym memberships
  • Private healthcare and MediCash plan
  • PerkBox discounts and rewards
  • Employee referral bonus scheme
  • Cycle to Work scheme

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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Verisure Services (UK) Limited - All Job Offers
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