Collections Administrator

• Proactively monitor and chase unpaid customer invoices, primarily by phone
• Follow up via email or letter to secure payment or commitment to pay
• Prioritise high-value or high-risk arrears cases and escalate where necessary
• Investigate and resolve administrative errors, identifying root causes
• Collaborate with internal departments and escalate partner-related issues
• Respond to customer and internal queries accurately and promptly

• Previous experience in customer service or collections
• Confident and professional telephone manner
• Strong organisational and time management skills
• Comfortable working in a busy, open-plan office environment
• Knowledge of financial compliance is desirable but not essential

Knowledge of financial compliance

Supportive team environment