Collections Administrator

• Monitor and support collections activities for delinquent accounts
• Acting on sales data received from various sources across the EMEA portfolio to support prompt collections
• Monitor collateral exceptions and follow procedures to ensure that appropriate activity is taken to action and where necessary to escalate to the leadership team
• Work closely with the Portfolio team to maintain collateral codes in line with procedures and where necessary provide cover and support across the EMEA region
• Help to drive efficiencies, implement system & process improvements/simplification
• Provide accurate and timely collateral management reporting and identify areas of concern to prompt action to address
• When required supporting inspections team to ensure audit results are promptly and accurately reflected in system of record
• Identify and collaborate with Independent Risk Management (IRM) to identify and close audit guide gaps and address quality issues and when required implement process improvements
• Support internal and external audits of the Portfolio Control Management functions
• Support the oversight of collections in other countries
• Obtain and retain approvals and other records in line with records management requirements
• Follow the Wells Fargo complaints management process to ensure customers are treated fairly
• Ensure Distribution Finance systems accurately reflect status of delinquencies and funded collateral
• Track and follow up on uninspected inventory in transit to ensure that follow up actions are in place
• Ensure red flags identified by additional collateral checks are appropriately documented and escalated
• Participate in assigned projects
• Work as part of a team across multiple business functions and countries

• Experience in Credit Portfolio Consulting, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Fluent in German and English
• Spanish, Dutch & Italian language capabilities desirable
• Strong administrative skills
• Proficiency in use of Microsoft office
• Attention to detail

Spanish, Dutch & Italian language capabilities

• Equal opportunity employer
• Focus on building strong customer relationships
• Strong compliance-driven culture
• Emphasis on proactive monitoring, governance, risk identification and escalation