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Robert Half Logo Robert Half · Banking

Collections Admin

United States, Lawrence · Job Posted June 02, 2026
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Job Description

We are looking for a detail-oriented Collections Admin to support loan servicing and administrative operations for a banking organization in Lawrence, Massachusetts. This Contract position is well suited for someone with prior financial institution experience who can manage account-related tasks, coordinate with external partners, and maintain precise records in a fast-paced environment. The role focuses on supporting collection and loan administration activities while helping ensure documentation, reporting, and process execution meet internal control and audit expectations.

Job Responsibility

  • Maintain and update loan and collections records with a high level of accuracy, ensuring account information, documentation, and status changes are entered correctly
  • Process incoming and outgoing mail, organize correspondence, and track required follow-up items related to customer accounts and servicing activities
  • Prepare logs, routine reports, and supporting documentation to assist with audits, operational reviews, and day-to-day administrative oversight
  • Coordinate with vendors and internal teams to help resolve account issues, support servicing workflows, and keep tasks moving according to established timelines
  • Assist with consumer collections and loan administration activities by reviewing account details, monitoring exceptions, and escalating concerns when needed
  • Perform high-volume data entry and clerical support work while maintaining strong attention to detail and meeting productivity expectations
  • Support underwriting and servicing-related administrative tasks, including document handling, file maintenance, and verification of required records
  • Help manage process-related updates and administrative changes within servicing workflows while preserving accurate documentation and reporting continuity

Requirements

  • At least 2 years of experience in a financial institution, preferably within collections, loan servicing, loan administration, or retail banking operations
  • Prior back-office experience in a bank or credit union environment is required
  • Demonstrated ability to complete high-volume clerical work with strong accuracy and careful attention to detail
  • Experience with data entry, mail handling, record logging, and report preparation in an administrative setting
  • Working knowledge of consumer collections processes and general loan servicing or underwriting support activities
  • Strong organizational skills with the ability to manage multiple tasks, maintain documentation, and meet deadlines
  • Comfortable working with audit-sensitive processes and following established procedures for account-related administrative work

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in company 401(k) plan
  • free online training
  • access to top jobs
  • competitive compensation
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