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We are looking for a detail-oriented Collections Admin to support loan servicing and administrative operations for a banking organization in Lawrence, Massachusetts. This Contract position is well suited for someone with prior financial institution experience who can manage account-related tasks, coordinate with external partners, and maintain precise records in a fast-paced environment. The role focuses on supporting collection and loan administration activities while helping ensure documentation, reporting, and process execution meet internal control and audit expectations.
Job Responsibility
Maintain and update loan and collections records with a high level of accuracy, ensuring account information, documentation, and status changes are entered correctly
Process incoming and outgoing mail, organize correspondence, and track required follow-up items related to customer accounts and servicing activities
Prepare logs, routine reports, and supporting documentation to assist with audits, operational reviews, and day-to-day administrative oversight
Coordinate with vendors and internal teams to help resolve account issues, support servicing workflows, and keep tasks moving according to established timelines
Assist with consumer collections and loan administration activities by reviewing account details, monitoring exceptions, and escalating concerns when needed
Perform high-volume data entry and clerical support work while maintaining strong attention to detail and meeting productivity expectations
Support underwriting and servicing-related administrative tasks, including document handling, file maintenance, and verification of required records
Help manage process-related updates and administrative changes within servicing workflows while preserving accurate documentation and reporting continuity
Requirements
At least 2 years of experience in a financial institution, preferably within collections, loan servicing, loan administration, or retail banking operations
Prior back-office experience in a bank or credit union environment is required
Demonstrated ability to complete high-volume clerical work with strong accuracy and careful attention to detail
Experience with data entry, mail handling, record logging, and report preparation in an administrative setting
Working knowledge of consumer collections processes and general loan servicing or underwriting support activities
Strong organizational skills with the ability to manage multiple tasks, maintain documentation, and meet deadlines
Comfortable working with audit-sensitive processes and following established procedures for account-related administrative work