Collections / Accounts Receivable Specialist

• Proactively follow up on past-due accounts through phone, email, and online platforms
• Review aging reports and prioritize collection efforts based on risk, balances, and payment history
• Resolve billing questions and payment discrepancies in partnership with internal teams
• Document collection activity and maintain accurate account records
• Collaborate cross-functionally with billing, cash application, and operations teams to ensure account accuracy
• Identify accounts requiring escalation and recommend next steps when appropriate
• Consistently work toward monthly collection goals and improvements in DSO
• Leverage AR tools and systems to track outreach and streamline workflows

• 2–4 years of experience in Collections or Accounts Receivable, ideally in a high-volume environment
• Strong communication skills with the ability to professionally navigate customer conversations
• Comfortable managing multiple priorities in a fast-paced setting
• High attention to detail and commitment to accurate documentation
• Self-motivated and able to work independently
• Solid Excel skills
• Experience with AR platforms and ERP systems preferred (Dynamics GP a plus)

Experience with AR platforms and ERP systems preferred (Dynamics GP a plus)

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan