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Vercel is seeking an Collections (Accounts Receivable) Specialist to join our growing Finance team. This role will be responsible for owning day-to-day AR operations, including cash application, collections, credit card dispute management, and billing support.
Job Responsibility
Own daily cash application and reconciliation, including ACH, wire, and credit card payments
Investigate and resolve unapplied or misapplied cash and reconcile bank and Stripe transactions
Manage collections efforts, including proactive outreach on overdue invoices and reducing DSO
Partner with Sales and Customer Success to resolve billing issues and drive timely payments
Handle credit card disputes and chargebacks, including documentation and resolution
Monitor and manage account suspensions for delinquent customers
Perform bad debt analysis, including identifying at-risk accounts and supporting write-offs
Prepare and deliver weekly AR updates to leadership on collections status, aging, and suspensions
Support manual billing and invoice generation, ensuring accuracy and completeness
Collaborate cross-functionally to improve AR processes and support automation initiatives
Requirements
3–6 years of experience in Accounts Receivable, Collections, or Order-to-Cash roles
Strong hands-on experience with cash application, collections, and reconciliations
Experience managing credit card disputes or chargebacks
Familiarity with ERP systems such as NetSuite and payment platforms like Stripe
Strong Excel skills (e.g., pivot tables, lookups, data analysis)
Excellent written and verbal communication skills with customer-facing experience
Comfortable working in a shift aligned with US time zones
High attention to detail and strong problem-solving skills
Ability to work independently in a fast-paced, global environment
What we offer
Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed