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Collections Account Manager

Canada, Mississauga 53150.00 - 60000.00 / Year · Job Posted January 06, 2026
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Job Description

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

Job Responsibility

  • Responsible for the early-stage collections on majority commercial and some consumer accounts
  • Prioritizes collections of accounts within team
  • Identifies process gaps and recommends solutions for improvements
  • Problem solves a solution for early defaults and collapses and presents to management
  • Responsible for reducing the collapse rate
  • Track and report (excel and qualitative feedback) on work queue results
  • Controls the negotiation with customers on payment timelines, partial payments, default fees, etc
  • Responsible for operational issues
  • Performs other duties as assigned

Requirements

  • 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
  • Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
  • Strong communication skills – listening to customers and understanding their situation
  • Excellent phone etiquette
  • Strong written communication through email
  • Excellent questioning and probing skills

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