Collections Account Manager - Bilingual (Spanish) Job at Ritchie Bros (Burnaby)

Group Collections Manager, LATAM Finance

Treasury supports the digital transformation journey of Microsoft's customers, p...

Location

United States , Miami

Salary:

116900.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience
Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 8+ years of post-graduate financial analysis, accounting, controllership, or finance work experience OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 12+ years of post-graduate financial analysis, accounting, controllership, or finance work experience OR equivalent experience
2+ years experience managing direct reports
3+ years experience in multinationals with multi-product/multi-segment finance roles
3+ years work experience in matrix-based organization
3+ years work experience in the technology or software industry
8+ years of progressive finance experience with demonstrated ownership of Accounts Receivable and Collections
Bilingual in Spanish and/or Portuguese is a plus
People leadership experience, including managing across countries/time zones
proven ability to coach and develop talent

Job Responsibility

Lead, coach, and develop a high-performing LATAM finance team
set clear expectations, encourage accountability, and create an inclusive, growth-mindset culture
Model Microsoft leadership principles by communicating with clarity, generating positive energy, and delivering results through others
Invest in capability building across the region and support career development and succession planning
Own the LATAM financial rhythm of the business: monthly close for cash collections, reporting, ensure accuracy, timeliness, and clear storytelling
Drive performance to accelerate cash collections and working capital
identify risks/opportunities and recommend actions to improve outcomes
Standardize and simplify reporting and planning processes across countries
leverage automation and analytics to increase insight and reduce manual effort
Collaborate with Sales, MCAPS, Operations, and Engineering to improve business health metrics, and find solutions for our customers when help is needed to pay

Fulltime

Bilingual Account Resolution Specialist

We are looking for a Account Resolution Specialist to support branch operations ...

Location

United States , Round Rock

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in customer service, branch support, collections, or a related financial services environment
Ability to communicate in Spanish for business purposes, including speaking, reading, writing, and translation support
Experience handling inbound and outbound customer calls in a detail-focused and service-oriented manner
Familiarity with payment processing, account updates, loan applications, or collections-related activities
Working knowledge of Microsoft Excel and CRM or customer information systems
Strong data entry skills with close attention to detail and record accuracy
Understanding of compliance expectations in a regulated environment such as lending or financial services

Job Responsibility

Build strong relationships with customers by addressing questions, resolving concerns, and creating a positive branch experience
Support daily branch activities by assisting the Branch Manager with operational tasks and customer-facing service needs
Enter loan application details and related documents accurately to maintain complete and organized customer records
Review, receive, and process credit and loan applications in accordance with established procedures
Record customer payments, fees, and account activity with a high level of accuracy and in line with company guidelines
Help complete loan closings and prepare transaction-related paperwork as directed by branch leadership
Handle inbound and outbound calls regarding account questions, payment follow-up, and collection activity with professionalism
Follow company standards along with applicable state and federal lending requirements, including documentation and reporting support
Assist with payment collection efforts on consumer and commercial accounts while maintaining respectful customer communication

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Associate Customer Service Representative - Spanish Bilingual (Personal Loan)

Wells Fargo is seeking a Spanish Bilingual Associate Customer Service Representa...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

July 08, 2026

Requirements

6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual proficiency in Spanish and English (verbal and written) with the ability to clearly explain loan products, requirements, and next steps to customers
Strong working knowledge or ability to quickly learn Personal Loan application requirements, including customer personal information, income/employment details, and loan purpose documentation
Demonstrated ability to follow defined processes and scripts, while maintaining a positive and engaging customer experience
High attention to detail and accuracy when collecting, validating, and documenting customer information
Effective verbal communication skills, including the ability to ask probing questions, clarify inconsistencies, and set clear expectations
Comfortable navigating multiple systems and tools while handling inbound calls and documenting interactions in real time
Ability to manage time effectively in a high‑volume inbound queue environment while meeting productivity and quality expectations
Willingness to work assigned shifts aligned with inbound business needs
Must be able to attend full duration of required training period

Job Responsibility

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Handle inbound customer calls for Personal Loans and Lending products, serving as the first point of contact for application generation
Accurately gather and capture customer information required for Personal Loan applications
Clearly explain the personal loan process, required documentation, and next steps to customers in both Spanish and English
Ensure complete and accurate application submission to support downstream underwriting, indexing, and decisioning processes
Adhere strictly to process controls, compliance guidelines, and quality standards
Demonstrate positive call engagement behaviors, including professionalism, empathy, and clear expectation‑setting

Fulltime

Bilingual Collections Associate

Quality Assured Solutions Inc. (QAS) is a technologically driven Barbadian BPO p...

Location

Dominican Republic , Santo Domingo

Salary:

Not provided

Quality Assured Solutions Inc.

Expiration Date

Until further notice

Requirements

Associate’s or Bachelor’s degree preferred
significant relevant experience will be considered in lieu of formal qualifications
Minimum of one (1) years’ experience in debt collection, credit control, financial services, or a contact centre environment
Demonstrated experience handling high-value or more complex accounts is required
Exposure to engaging consumers across Caribbean markets, in Spanish and English
Personal or professional exposure to Caribbean communities: specifically Jamaican, Dominican Republic and/ or Trinidadian accents, is a strong asset
Strong negotiation, analytical, and problem-solving skills
High attention to detail with proven accuracy in record-keeping and follow-up
Working knowledge of CRM systems and Microsoft Office applications
Understanding of ethical collections practices, data protection, and confidentiality standards

Job Responsibility

Proactively contact consumers with outstanding balances across assigned Caribbean portfolios via telephone, email, messaging platforms, and written correspondence
Negotiate and secure repayment arrangements aligned with consumers’ financial capacity and client expectations
Apply sound judgement and discretion when managing complex or sensitive cases, including hardship-related scenarios
Demonstrate cultural awareness and clear communication when engaging consumers across diverse Caribbean markets
Accurately document all communications, promises, and payments in the company CRM system in accordance with internal standards
Maintain full compliance with QAS policies, client requirements, and applicable debt collection regulations
Consistently meet or exceed assigned productivity and collections performance targets
Support quality standards by adhering to best-practice call handling and documentation requirements
Escalate complex matters appropriately and in a timely manner in line with internal procedures

What we offer

Competitive base salary commensurate with experience, with performance-based incentives
Structured onboarding and portfolio-specific training
Ongoing coaching and professional development opportunities
Critical illness and life insurance options
A supportive, professional, and growth-oriented work environment within a locally-owned organisation

Fulltime

Customer Service Representative - Spanish Bilingual

The Customer Service Representative (CSR) - Spanish Bilingual plays a key role i...

Location

Philippines , Manila

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

Bilingual in Spanish and English— ability to communicate fluently with Spanish‑speaking customers
Strong verbal and written communication skills
Ability to manage high‑volume communication in a fast‑paced environment
Excellent organizational skills and attention to detail
Problem‑solving mindset with a customer‑first approach
Experience in customer service, collections, or call‑center environments is helpful but not required

Job Responsibility

Manage and respond to incoming text messages promptly and professionally
Maintain a minimum of 100 combined inbound and outbound calls per day
Utilize automated text tools for delinquent account outreach as needed
Achieve a daily target of 50% Back on Track for delinquent payments
Engage account holders with clear, supportive communication to resolve missed payments
Conduct timely follow‑ups to resolve outstanding issues or questions
Accurately record all customer interactions, payment updates, and account notes
Assign follow‑up dates to each ticket to ensure consistent progress
Participate in ongoing training to stay current on policies, procedures, and system updates
Work closely with team members to support department goals and share best practices

What we offer

Competitive compensation and benefits package
HMO Day 1 + FREE dependent coverage
De minimis and allowances
Attendance bonus
Paid time offs
Company-provided work setup (laptop, monitor, accessories)
Training, career growth, and global exposure
A collaborative and supportive team culture

Fulltime

Account Executive (Bilingual)

At Deutsch, we don’t work as departments but rather as highly collaborative inte...

Location

United States , Los Angeles

Salary:

70350.00 - 75000.00 USD / Year

Deutsch

Expiration Date

Until further notice

Requirements

Bilingual (Spanish)
Working knowledge of Microsoft Word, Excel, PowerPoint, Keynote and MS Access, and Zoom and Team meetings
Proven experience in managing teams of people and in working cross functionally across an organization
2 years of full-time experience in account management at a full-service agency

Job Responsibility

Candidate should have experience and be comfortable in being the contact for Agency, Clients and external partners alike on all projects that she/he is managing directly
Must have a positive, high-energy attitude
Must have experience executing a campaign or project from the briefing stage, through creative development and production, to delivery
Hold thorough understanding of video production process & key stakeholders
Thorough understanding of social platforms, unit types, partnering with our strategy team to build successful brief and steward creatives toward social-first work
Establish and maintain a solid relationship with clients
Support Account Planning and Creative teams during developmental phases to help collect, organize and provide all necessary creative assets and marketing materials
Collaboratively manage creative teams, kick-off projects and convey Client feedback
Work to develop/help refine client presentations
Work with Account Director to present to Clients and lead both internal and client meetings with confidence

What we offer

top of the line benefits
401K
unlimited PTO

Fulltime

New

Security Officer

Summary: The Security Officer will be responsible for promoting a safe environme...

Location

United States , Richmond

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Knowledge of CCTV operations preferred
CPR and First Aid certified or willingness to be certified once hired
Basic computer skills of the Microsoft Office Suite
Fluent in English (spoken and written)
Bilingual in English and Spanish preferred
Ability to create a legible activity/incident/investigative report
Capable of communicating with tact and professionalism
This role does not require security certification

Job Responsibility

Report and documents any unsafe working practices or conditions, and recommend corrective action
Monitor, document, and report suspicious activity observed on security cameras
Identify visitors at associate entrance, issue and collect passes in accordance with procedures
Control and account for all keys, especially keys to critical areas
Conduct investigations of all incidents of theft, fraud, violence, property damage, personal injury, unlawful entry, trespassing and any other event that creates a disturbance on the premises or which may result in a claim against the organization. Create a detailed written report of your investigation
Observe persons on premises who abuse hotel facilities, intrude into restricted areas, disturb or intrude upon the privacy of guests. Initiate action to remove such individual(s) from the premises
Thorough knowledge of hotel's emergency fire, bomb threat, first aid, and tornado procedures and evacuation plan
Maintain a detailed log book and activity sheet entries
Log in items and secure items for lost and found
Generate associate identification cards

What we offer

Medical
Dental
Vision
Paid Parental Leave
Life Insurance
Employee Assistance Program (EAP)
401(k)
Vacation and Paid Time Off (PTO)
Tuition Reimbursement
Complimentary and Discounted Rooms

Fulltime

Medical EOB Reviewer

A Hospital in Los Angeles is seeking a Medical EOB Reviewer to support our healt...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in medical billing, hospital billing, collections, or a closely related healthcare revenue cycle role
Working knowledge of Explanation of Benefits review, payment posting processes, and insurance reimbursement practices
Familiarity with handling denials, supporting appeals, and researching claim discrepancies
Ability to interpret medical billing details accurately and manage documentation with strong attention to detail
Effective written and verbal communication skills for interacting with patients, payors, providers, and internal departments
Strong organizational skills with the ability to manage mail, payment records, and claim-related paperwork efficiently
Proficiency in maintaining accurate records and meeting deadlines in a fast-paced healthcare environment
Must be bilingual in Spanish

Job Responsibility

Examine Explanation of Benefits documents to confirm billing accuracy, identify discrepancies, and support compliance with healthcare reimbursement guidelines
Manage incoming mail by opening, sorting, and routing EOBs, payments, and related correspondence to the appropriate workflow
Log and organize live checks received from insurance payors with a high level of accuracy and attention to detail
Obtain authorizations from carriers or provider offices when additional approval is needed to move billing activity forward
Address questions from patients, providers, insurance representatives, and internal teams regarding charges, payments, and EOB-related items
Compile and submit supporting records required for claims follow-up, billing review, appeals, or other reimbursement activities
Maintain clear and organized documentation of reviewed EOBs, authorizations, payment records, and submitted materials
Partner with billing, collections, and medical records staff to investigate issues, resolve variances, and keep accounts progressing appropriately

What we offer

Medical
Vision
Dental
Life insurance
Disability insurance
401(k) plan

Fulltime

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Collections Account Manager - Bilingual (Spanish)

Job Description

Job Responsibility

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