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Collections Account Manager - Bilingual (Spanish)

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Ritchie Bros

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Location:
Canada , Burnaby

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Category:

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Contract Type:
Not provided

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Salary:

53150.00 - 65000.00 / Year

Job Description:

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

Job Responsibility:

  • Responsible for the early-stage collections on majority commercial and some consumer accounts
  • Prioritizes collections of accounts within team
  • Identifies process gaps and recommends solutions for improvements
  • Problem solves a solution for early defaults and collapses and presents to management
  • Responsible for reducing the collapse rate
  • Track and report (excel and qualitative feedback) on work queue results
  • Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
  • Responsible for operational issues
  • Performs other duties as assigned

Requirements:

  • 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
  • Professional level Spanish speaking
  • Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
  • Strong communication skills – listening to customers and understanding their situation
  • Excellent phone etiquette
  • Strong written communication through email
  • Excellent questioning and probing skills

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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