Collection Supervisor Job at Edgerton Dental Clinic (Kraków)

Job Description

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world. Ecolab’s commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right. Apply today and join one of the most ethical companies with over a hundred years of history. Join Ecolab and help us protect what’s vital. #li-eu

Job Responsibility

Ensure sound policies, processes, and controls around Collections Services activities
Responsible for portfolio metrics including aging (31+ days, 61+ days, 6 months+ and 1 year+ past due), and bad debt write-offs
Analyze accounts driving aging and ensure appropriate action plans are in place to reduce aging
perform root cause analysis to improve cash flow
Partner with sales field and finance teams to handle critical business decisions on collections and order management for complex customer accounts, balancing risk and maintaining corporate relationships
Collaborate with internal teams (Accounts Receivable, Billing, Disputes, Credit Management etc.) to ensure end-to-end processes are running smoothly and identify solutions to speed up collection efforts
Support the preparation of timely and meaningful analyses related to credit and collections activities, including DSO, aged receivables, risk, and write-offs
Contact for internal and external audits and process improvement initiatives
Coach associates to use sound judgment, communicate effectively, lead meetings, and handle difficult customer situations
intervene in escalated situations as necessary
Develop, coach and motivate associates towards greater responsibility or advancement
Execute the Performance and Development Process for direct reports
Demonstrate solid project management skills and lead efforts in managing through system implementations and identifying continuous improvement opportunities
Troubleshoot collection systems issues, identify appropriate system enhancements, and participate in system testing
Provide explanations and implement solutions to root cause problems regarding key metric reporting to keep stakeholders informed of issues pertaining to cash flow activity
Effectively manage high-risk situations in partnership with divisions and the Credit Management team
Support the hiring and manage the Onboarding Process of new team members

Requirements

Strong verbal and written communication skills and the ability to interact with multiple levels of management and across functions and divisions
Strong PC and systems skills
Demonstrated experience overseeing system enhancements/developments related to collections functionality
Previous experience leading a team with the ability to manage a large staff in a complex business environment
Excellent problem resolution skills
Proven experience with continuous improvement and/or project management
Superior interpersonal skills and the ability to build strong working relationships with customers, division management, field personnel, peers, and internal partners
Self-motivated and both detail and process oriented
Excellent analytical, critical thinking, and problem-solving skills with proficiency in Microsoft Office Suite (Excel, Word, Access, Outlook), workflow software, and ad hoc reporting tools and databases
Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines
Ability to identify key metrics critical to business performance and provide easily understood and actionable management reporting

What we offer

Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sport cards)
Work-Life Balance: Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home)
Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds
Collaborative Environment: Strong teamwork and diverse interactions
Development Opportunities: Personalized plans with rapid progression
Versatile Career Paths: Professional growth supported by active committee for different career levels
Supportive Culture: High employee satisfaction and responsive feedback
Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and LinkedIn learning
Relocation Support: Assistance for international candidates and candidates living outside of Krakow
Social events such as family events and charity auctions
Comfortable working environment (Library, relaxation area, casual dress code)
Parking space for cars and bikes

Edgerton Dental Clinic - All Job Offers

Select Country

Collection Supervisor

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Collection Supervisor

Collection Supervisor

Collections Supervisor

Collections Specialist

Analyst, C2C

Collections Supervisor

Supervisor, Collections

Collections Supervisor

Analyst Credit and Collections

Our AI answers in your language