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As our Collection Strategy Lead, you'll be at the forefront of our financial performance with a direct impact on our asset quality. Your mission is to design and deliver the entire collection strategy, optimizing the process to maximize returns while minimizing costs. To do this, you will lead a dedicated team of analysts and operational agents, owning the complete end-to-end process from early delinquency through to managing external debt collection agencies. This high-impact leadership role also requires building strong connections with key internal stakeholders (like Business, Product, and Risk) and external partners.
Job Responsibility:
Designing and executing the collection strategy
Analyzing data to create the most effective contact strategy
Leading and developing a team with operational and analytical souls
Optimizing performance and ROI
Ensuring that all SLAs are met
Managing stakeholder collaboration with internal teams and external stakeholders
Innovating and managing strategic relationships
Requirements:
At least 7 years of experience in Credit & Collections
degree in economics, finance, or a quantitative field
proven track record in designing, implementing, and optimizing complex collection strategies
excellent analytical skills with data analysis and reporting tools
direct experience in managing and developing teams
ability to communicate effectively and manage complex relationships with diverse stakeholders
What we offer:
Unlimited paid time off
Psychological support & mental health webinars with Serenis