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We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. Person must strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness.
Job Responsibility
Monitoring accounts to identify overdue payments
Finding and contacting customers to arrange debt payoffs
Keeping accurate records and reporting on collection activity
Take actions to encourage timely debt payments and as per contractual terms
Process payments and refunds
Ensure all payments are timely and correctly applied
Provide timely remittance to cash application team and support them to apply the payment timely and correctly
Requirements
Graduation in Commerce, MBA - Finance or equivalent combination of education in finance domain
Requires 0-1 year of relevant experience
Solid knowledge of relevant accounting principles
Solid data analysis skills
Problem resolving skills and should be a team player
ERP – SAP (preferred)
Working knowledge of MS Office and databases
Knowledge of billing procedures and collection techniques (preferred)
Comfortable working with targets
Patience and ability to manage stress
Excellent communication skills (written and oral)
Skilled in negotiation with clients
Nice to have
ERP – SAP
Knowledge of billing procedures and collection techniques