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Collection Specialist

India, Gurugram Employment contract · Job Posted June 15, 2026
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Job Description

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. Person must strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness.

Job Responsibility

  • Monitoring accounts to identify overdue payments
  • Finding and contacting customers to arrange debt payoffs
  • Keeping accurate records and reporting on collection activity
  • Take actions to encourage timely debt payments and as per contractual terms
  • Process payments and refunds
  • Ensure all payments are timely and correctly applied
  • Provide timely remittance to cash application team and support them to apply the payment timely and correctly

Requirements

  • Graduation in Commerce, MBA - Finance or equivalent combination of education in finance domain
  • Requires 0-1 year of relevant experience
  • Solid knowledge of relevant accounting principles
  • Solid data analysis skills
  • Problem resolving skills and should be a team player
  • ERP – SAP (preferred)
  • Working knowledge of MS Office and databases
  • Knowledge of billing procedures and collection techniques (preferred)
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral)
  • Skilled in negotiation with clients

Nice to have

  • ERP – SAP
  • Knowledge of billing procedures and collection techniques

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