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A leading financial company is hiring a Collection Specialist to join their team. Our client, a dynamic organization, is seeking a detail-oriented professional to support their collections operations. This role offers a hybrid working arrangement within the region in New Castle Delaware.
Job Responsibility:
Manage a portfolio of delinquent accounts by initiating contact and discussing payment options
Negotiate payment arrangements and document all interactions accurately in accordance with client standards and regulations
Provide excellent customer service by addressing debtor inquiries and concerns professionally
Utilize skip tracing techniques to locate debtors with outdated or unreachable contact information
Maintain organized records of collection activities and communication history
Requirements:
Strong negotiation and persuasion skills, with the ability to communicate effectively and professionally
Excellent verbal and written communication skills, including active listening and empathy
Ability to handle challenging conversations while remaining composed and respectful
High attention to detail, with strong organizational and time management abilities
Reliable with flexible availability for work during days, evenings, and weekends as needed