Collection Specialist

• Incoming / Outgoing Calls: Proactively chase for payments through phone calls
• Account Management: Document and change the status of accounts, handle referrals, and transfer funds on accounts
• Payment Processing: Chase for remit for payments received and provide copy documents
• Write Off Requests: Initiate write-off requests following approval policy
• Query Identification and Escalation: Identify, resolve and escalate queries as necessary
• Cash Account Clearance: Support clearing cash accounts by transferring funds as needed
• Credit Notes: Request credit notes and coordinate with billing resources
• Refund Overpayments: Manage refunds for overpayments and credit balances
• System and Data Quality: Maintain high standards of system operation and data quality
• Reporting: Produce reports as required and provide collection-related reporting
• Account Troubleshooting: Troubleshoot and resolve account issues driving payment delays
• Process Improvement
• Compliance: Actively support and manage controls and compliance with SOX defined processes

• Degree in finance, accounting, business, or a related field
• Experience with Microsoft Office (Word, Outlook, Excel, Access)
• Proficiency with ERP systems
• Min 1 Years of Credit/collections experience
• Customer service experience related to large corporate customers as well as with high-volume and multi-platform environments
• Proficient in analysing financial data
• Ability to identify potential risk in your account portfolio as well as the ability to manage and mitigate these risks
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines
• Effective oral and written communication skills in English
• Other European languages would be an advantage
• Demonstrated initiative and ability to work independently
• Self-motivated and both detail and process-oriented
• Proven analytical and problem-solving skills
• Experience working in a shared services environment

Other European languages

• Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sport cards)
• Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home)
• Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds
• Strong teamwork and diverse interactions
• Personalized plans with rapid progression
• Professional growth supported by active committee for different career levels
• High employee satisfaction and responsive feedback
• Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and LinkedIn learning
• Relocation Support: Assistance for international candidates and candidates living outside of Krakow
• Social events such as family events and charity auctions
• Comfortable working environment (Library, relaxation area, casual dress code)
• Parking space for cars and bikes