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Collection Recovery Specialist

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Citizens Bank

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Location:
United States , Johnston

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you looking to jump start a career in banking? Are you interested in joining a team of professionals that help customers through their financial hardship while driving a tangible impact to the bottom line? Do you thrive in working in a fast paced environment that is ever changing? Our Collections and Recovery Specialist role may be the right career choice for you.

Job Responsibility:

  • Manage inbound and outbound calls to review and resolve delinquent accounts
  • Utilize effective servicing, negotiation, and problem-resolution techniques to collect payments
  • Assess customer financials to determine the most appropriate resolution based on their capabilities
  • Maintain accurate daily tracking of offset debits and work package maintenance
  • Document all transactions and interactions across systems of record to ensure compliance and support quality control reviews

Requirements:

  • Strong phone communication, active listening, and negotiation skills
  • Demonstrated ability to thrive in a team-oriented environment
  • Excellent organizational skills and ability to perform in a fast-paced, high-volume setting

Nice to have:

  • High School Diploma or equivalent
  • Strong verbal and written communication skills
  • Working knowledge of systems including AFS, TSYS, Mainframe, Relay, and Debt Manager
What we offer:
  • competitive pay
  • comprehensive medical, dental and vision coverage
  • retirement benefits
  • maternity/paternity leave
  • flexible work arrangements
  • education reimbursement
  • wellness programs

Additional Information:

Job Posted:
January 21, 2026

Expiration:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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