Collection Recovery Specialist Job at Robert Half (Eugene)

Job Responsibility

Maintain accurate records of balances, collection activities, payments, contracts, and legal actions
Negotiate payment plans and settlements to recover company assets
Prepare and submit legal documents including summons, complaints, garnishments, default judgments, and satisfactions of judgment
Maintain an up‑to‑date Oregon legal log and ensure all legal processes are completed accurately and on time
Use skip‑tracing techniques to locate customers and recover assets, including complex cases
Monitor bankruptcy accounts and identify opportunities for recovery
Ensure full compliance with state and federal debt collection laws and regulations
Communicate professionally with customers, vendors, legal partners, and internal teams
Analyze account histories, identify errors, and ensure corrections are made
Document all account activity in servicing systems and related software
Protect confidential company and consumer information at all times
Meet performance goals while maintaining excellent customer service and compliance standards
Prepare renewals of judgments nearing expiration and satisfactions of judgments for resolved accounts
Follow up with process servers regarding service of legal documents
Maintain punctuality and meet department attendance standards
Perform additional duties as assigned

Strong communication and negotiation skills
Proven problem‑solving abilities and sound decision‑making
Exceptional attention to detail and organizational skills
Knowledge of debt collection laws, regulations, and best practices
Ability to remain professional and composed in stressful situations
Customer service mindset with strong relationship‑building skills
Prior experience in debt recovery, collections, repossessions, or skip tracing
Proficiency in Microsoft Office (Word, Excel, Outlook) and web‑based tools
Ability to read and interpret documents and write clear reports and correspondence
Strong math skills (interest, percentages, commissions, etc.)
Ability to follow written, verbal, and diagram instructions
Typing speed of 50 WPM and alphanumeric keyboarding of 100 KPH
Commitment to confidentiality and professional conduct
High school diploma or GED required
associate degree or higher preferred
2+ years of experience in debt recovery, collections, or a related field
Experience with recovery/collection software and skip‑tracing tools