Collection Manager – Consumer Credit Job at Satispay (Barcelona)

Consumer Collection Specialist

The Consumer Collections Specialist is responsible for collecting payments and r...

Location

Mexico , Monterrey

Salary:

Not provided

Hunter Douglas

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate or bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred
Fluent in English (both verbal and written) — this is a mandatory requirement
Must demonstrate strong communication skills to speak confidently and clearly with consumers regarding payments and account issues
Proven ability to communicate with empathy and professionalism while resolving payment concerns
Knowledge of consumer credit and collections principles, as well as familiarity with consumer data privacy and debt collection regulations
Proficiency in ERP or CRM-based receivables and collections systems
Proficient in Microsoft Excel and Word
Strong problem-solving, time management, and organizational skills
Ability to work independently and manage multiple priorities in a fast-paced environment

Job Responsibility

Contact consumers with past-due balances via phone, email, and other approved channels in accordance with company policy and applicable consumer protection laws
Communicate clearly and confidently in English to collect payments, negotiate repayment plans, and resolve account issues
Handle incoming customer inquiries regarding billing, payments, and account disputes with empathy, accuracy, and professionalism
Research and resolve exceptions or discrepancies in invoices, payments, and account activity
Document all consumer interactions, payment commitments, and follow-up actions accurately in the system of record
Identify accounts for escalation, write-off, or further review based on delinquency status or payment behavior
Process payments on consumer accounts for credit card declines, non-sufficient funds or general past due balances
Review account status reports and manage the collections queue daily to ensure timely follow-up
Collaborate with customer care and finance teams to ensure alignment on billing, refunds, and dispute resolutions
Identify opportunities for process improvement to enhance collection efficiency and customer satisfaction

What we offer

Competitive compensation package including annual bonus
Generous benefits package including major medical expenses and life insurance
Vacation days
Vacation premium
Paid time off
Christmas bonus
Food vouchers and cafeteria service
Savings fund
Career developmental opportunities
A company culture that prioritizes internal development

Chief Credit Officer

We are seeking a Chief Credit Officer to join our team in College Station, Texas...

Location

United States , College Station

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 10 years of experience in a credit officer role or similar
Proficiency in credit-related skills such as Commercial Credit, Consumer Credit, and Business Lending
Extensive knowledge and experience in Commercial Lending and Consumer Lending
Demonstrated understanding and application of Lending Policies
Familiarity with Lending Regulation is essential
Ability to lead, manage, and inspire a team
Strong analytical, decision-making, and problem-solving skills
Excellent communication and interpersonal skills
Proven track record in risk management and making data-driven decisions
Bachelor's degree in Finance, Business, or related field is required

Job Responsibility

Oversee and manage the credit administration, compliance, collections, and credit analysis functions
Review and manage financial institution loan policy and procedures to prevent loan losses
Oversee the full range of manager duties for the Credit Administration
Conduct analyses on all large loans and aggregate lending
Ensure the policy and procedure of the loan portfolio are effectively managed
Monitor and manage a team of credit officers
Handle customer inquiries and resolve any issues efficiently
Process customer credit applications accurately
Maintain accurate records of customer credit
Monitor customer accounts and take appropriate action when necessary

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training

Fulltime

Risk Operations Manager

The Risk Operations Manager will be responsible for overseeing a pivotal portfol...

Location

United States , Frisco; Denver; Overland Park

Salary:

76400.00 - 137900.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

US Citizenship required
Bachelor's Degree Finance, Accounting, or Bus Administration required
7-10 years’ experience in Credit Management or similar Financial Management related role (i.e.: Risk Management, Treasury, Financial Planning or Budgeting,) required
7-10 years relevant work experience in a high-tech environment or business banking preferred
Portfolio Management experience required
Credit Collection and Underwriting experience required
Business process analysis experience required
Experience with managing Service Partners operations preferred
Project or Program Management preferred
Samson required

Job Responsibility

Build and maintain internal and external partnerships to drive operational excellence across the team and TMUS
Assist in portfolio evaluations to identify future opportunities for improvement and barriers to achieving strategic and financial objectives
Support Consumer and TfB Portfolio Customer Credit Verification, Collection and Underwriting initiatives
Support, Analyze and enhance teams productivity
Management of payment terms
Mitigating risk in partnership with sales, legal, CARE and other departments
Support or lead efforts to operationalize new processes
act as project resource (SME) for new initiatives
Provide both tactical and strategic advice to a team of analysts, coach/mentor and escalation point for analysts, including service partners
Point of contact for issues with, and problem resolution pertaining to CARE, Sales, Sales Operations, Legal, and implications on a portfolio of accounts

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

New