Collection Manager – Consumer Credit Job at Satispay (Barcelona)

Collection Manager – Consumer Credit

As our Collection Manager – Consumer Credit, you’ll play a key role in owning an...

Location

Luxembourg , Luxembourg

Salary:

Not provided

Satispay

Expiration Date

Until further notice

Requirements

Deep experience in Consumer Credit & Collections – You have 7+ years of experience in collections within consumer lending (e.g., BNPL, unsecured/secured credit), with a strong track record in strategic and operational roles
Fintech, Banking, or Finance Background – You have previous experience in a Fintech environment, modern Banking, or Financial Services
Knowledge of SEPA Framework – Familiarity with SEPA payment schemes and regulations is considered a strong plus
Strong Data & Analytical Mindset – You are highly analytical and comfortable working with large datasets and segmentation models to drive decisions
AI & Innovation Orientation – You have experience (or exposure) to AI applications in collections, such as predictive scoring, automated decisioning, or advanced contact strategies
Strategic Thinking with Execution Focus – You can design sophisticated strategies but also ensure flawless execution, bridging analytics and operations
Customer-Centric & Behavioral Approach – You understand how to influence customer behavior through tailored communication and channel optimization

Job Responsibility

Design and execute data-driven collection strategies – Leverage advanced analytics and predictive models to design collection strategies tailored to different risk profiles and product types
Develop AI-powered collection approaches – Drive the adoption of AI to enhance next-best-action logic, predictive contact strategies, and intelligent prioritization of accounts to maximize recovery rates
Personalize customer engagement & tone of voice – Define and implement differentiated communication strategies, adapting tone, channel, and timing based on customer behavior
Optimize performance and ROI – Own key collection KPIs (recovery rates, roll rates, cost-to-collect), ensuring all initiatives are measurable and ROI-positive
Guarantee service levels and compliance – Ensure all collection activities meet defined SLAs and regulatory requirements, balancing effectiveness with fairness
Manage stakeholders and ecosystem – Collaborate closely with Finance, Product, Data, and Legal teams, while managing external partners like collection agencies

What we offer

Unlimited paid time off
Psychological support & mental health webinars with Serenis
Flexible hybrid working system
Extended parental leave
Childcare leave
Professional development programmes
Internal mobility program
Language classes with Preply
Internal workshops & training
Stock Option Plan (with additional grants often provided based on performance)

Fulltime

Collection Manager – Consumer Credit

As our Collection Manager – Consumer Credit, you’ll play a key role in owning an...

Location

Luxembourg , Milan

Salary:

Not provided

Satispay

Expiration Date

Until further notice

Requirements

Deep experience in Consumer Credit & Collections – You have 7+ years of experience in collections within consumer lending (e.g., BNPL, unsecured/secured credit), with a strong track record in strategic and operational roles.
Fintech, Banking, or Finance Background – You have previous experience in a Fintech environment, modern Banking, or Financial Services.
Knowledge of SEPA Framework – Familiarity with SEPA payment schemes and regulations is considered a strong plus.
Strong Data & Analytical Mindset – You are highly analytical and comfortable working with large datasets and segmentation models to drive decisions.
AI & Innovation Orientation – You have experience (or exposure) to AI applications in collections, such as predictive scoring, automated decisioning, or advanced contact strategies.
Strategic Thinking with Execution Focus – You can design sophisticated strategies but also ensure flawless execution, bridging analytics and operations.
Customer-Centric & Behavioral Approach – You understand how to influence customer behavior through tailored communication and channel optimization.

Job Responsibility

Design and execute data-driven collection strategies – Leverage advanced analytics and predictive models to design collection strategies tailored to different risk profiles and product types.
Develop AI-powered collection approaches – Drive the adoption of AI to enhance next-best-action logic, predictive contact strategies, and intelligent prioritization of accounts to maximize recovery rates.
Personalize customer engagement & tone of voice – Define and implement differentiated communication strategies, adapting tone, channel, and timing based on customer behavior.
Optimize performance and ROI – Own key collection KPIs (recovery rates, roll rates, cost-to-collect), ensuring all initiatives are measurable and ROI-positive.
Guarantee service levels and compliance – Ensure all collection activities meet defined SLAs and regulatory requirements, balancing effectiveness with fairness.
Manage stakeholders and ecosystem – Collaborate closely with Finance, Product, Data, and Legal teams, while managing external partners like collection agencies.

What we offer

Unlimited paid time off
Psychological support & mental health webinars with Serenis
Flexible hybrid working system
Extended parental leave
Childcare leave
Professional development programmes
Internal mobility program
Language classes with Preply
Internal workshops & training
Stock Option Plan (with additional grants often provided based on performance)

Fulltime

Consumer Collection Specialist

The Consumer Collections Specialist is responsible for collecting payments and r...

Location

Mexico , Monterrey

Salary:

Not provided

Hunter Douglas

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate or bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred
Fluent in English (both verbal and written) — this is a mandatory requirement
Must demonstrate strong communication skills to speak confidently and clearly with consumers regarding payments and account issues
Proven ability to communicate with empathy and professionalism while resolving payment concerns
Knowledge of consumer credit and collections principles, as well as familiarity with consumer data privacy and debt collection regulations
Proficiency in ERP or CRM-based receivables and collections systems
Proficient in Microsoft Excel and Word
Strong problem-solving, time management, and organizational skills
Ability to work independently and manage multiple priorities in a fast-paced environment

Job Responsibility

Contact consumers with past-due balances via phone, email, and other approved channels in accordance with company policy and applicable consumer protection laws
Communicate clearly and confidently in English to collect payments, negotiate repayment plans, and resolve account issues
Handle incoming customer inquiries regarding billing, payments, and account disputes with empathy, accuracy, and professionalism
Research and resolve exceptions or discrepancies in invoices, payments, and account activity
Document all consumer interactions, payment commitments, and follow-up actions accurately in the system of record
Identify accounts for escalation, write-off, or further review based on delinquency status or payment behavior
Process payments on consumer accounts for credit card declines, non-sufficient funds or general past due balances
Review account status reports and manage the collections queue daily to ensure timely follow-up
Collaborate with customer care and finance teams to ensure alignment on billing, refunds, and dispute resolutions
Identify opportunities for process improvement to enhance collection efficiency and customer satisfaction

What we offer

Competitive compensation package including annual bonus
Generous benefits package including major medical expenses and life insurance
Vacation days
Vacation premium
Paid time off
Christmas bonus
Food vouchers and cafeteria service
Savings fund
Career developmental opportunities
A company culture that prioritizes internal development

Credit Manager

Robert Half’s Full Time Engagement Professionals practice is hiring an experienc...

Location

United States , Fort Worth

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience as a Credit Manager or in a commercial credit role within lending, equipment finance, asset backed finance, or manufacturing environments
Commercial collections and B2B credit exposure (not solely consumer based collections)
Month end close experience including journal entries, reconciliations, and financial reporting support
General accounting experience with an understanding of financial statements
Knowledge of lending regulations, credit policy, risk ratings, and documentation standards
Strong analytical and communication skills with the ability to advise business partners
Proficiency in credit systems, loan servicing tools, and Microsoft Excel
Valid work authorization
Ability to pass required background checks
Credit check is required for this position due to the nature of credit and lending work

Job Responsibility

Lead commercial collections efforts for large backlog portfolio. Heavy communication with borrowers
Evaluate financial statements, borrower creditworthiness, collateral, and loan structures
Review, approve, or recommend credit limits, terms, and lending decisions
Monitor credit performance, aging, and delinquency metrics and lead collections efforts for large commercial portfolio
Enforce credit policies and documentation standards
Support compliance with lending regulations, internal audit, and credit quality standards
Partner with accounting teams to support month end close activities
Assist with reconciliations, journal entries, reporting, and variance analysis related to credit portfolios
Provide reporting and portfolio insights to leadership during client engagements

What we offer

Full time salary, paid overtime, bonuses for utilization, paid time off, medical and dental benefits, and access to ongoing training and development
medical, vision, dental, life and disability insurance
eligible to enroll in our company’s 401(k) or deferred compensation plan (if eligible)
paid time off for vacation, personal needs, and sick time and paid holidays

Fulltime

Consumer Cards Credit Portfolio Intermediate Analyst

The Credit Portfolio Intermediate Analyst role is a senior individual contributo...

Location

India , Bengaluru; Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3-8 years of experience in credit card risk analytics, consumer lending, or financial analytics
Master’s degree in business, Statistics, Mathematics, Finance, Economics, or related quantitative fields
Advanced SQL
strong experience in SAS and/or Python
Strong command of credit risk analytics: vintage, segmentation, forecasting
Expertise in translating analytics into business decisions
Advanced PowerPoint storytelling and data visualization
Deep understanding of credit card lifecycle and risk economics
Ability to influence decisions through data and judgment
Strong strategic thinking and problem structuring

Job Responsibility

Own end-to-end portfolio risk monitoring across delinquency, losses, payment behavior, and utilization
Lead vintage, cohort, and segmentation analysis to identify structural vs cyclical risk trends
Diagnose root causes of performance shifts and quantify P&L and capital impact
Define key risk indicators and ensure timely escalation of emerging risks
Support creation and maintenance of risk dashboards and MIS
Assist in diagnosing portfolio performance changes and segment-level risk drivers
Own risk assessment of acquisition strategies across channels and products
Evaluate early lifecycle risk (FPD, early delinquency) and recommend corrective actions
Partner with Product and Marketing to optimize risk-adjusted acquisition growth
Challenge business proposals using data-backed risk insights

What we offer

Programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Expanded Paid Parental Leave Policy
Resources to manage financial well-being and help plan for the future
Access to an array of learning and development resources to help broaden and deepen your skills and knowledge
Variety of programs that help employees balance their work and life, including generous paid time off packages
Resources and tools to volunteer in the communities in which they live and work

Fulltime

Consumer Cards Credit Portfolio Analyst

The Credit Portfolio Analyst 2 is an individual contributor and emerging risk le...

Location

India , Bengaluru; Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

1.5 to 4 years of experience in credit card risk analytics, consumer lending, or financial analytics
Master’s degree in business, Statistics, Mathematics, Finance, Economics, or related quantitative fields
Advanced SQL
strong experience in SAS and/or Python
Strong command of credit risk analytics: vintage, segmentation, forecasting
Expertise in translating analytics into business decisions
Advanced PowerPoint storytelling and data visualization
Deep understanding of credit card lifecycle and risk economics
Ability to influence decisions through data and judgment
Strong strategic thinking and problem structuring

Job Responsibility

Portfolio Monitoring & Strategic Insights: Own end-to-end portfolio risk monitoring across delinquency, losses, payment behavior, and utilization
Lead vintage, cohort, and segmentation analysis to identify structural vs cyclical risk trends
Diagnose root causes of performance shifts and quantify P&L and capital impact
Define key risk indicators and ensure timely escalation of emerging risks
Support creation and maintenance of risk dashboards and MIS
Assist in diagnosing portfolio performance changes and segment-level risk drivers
Acquisition & New Account Risk Strategy: Own risk assessment of acquisition strategies across channels and products
Evaluate early lifecycle risk (FPD, early delinquency) and recommend corrective actions
Partner with Product and Marketing to optimize risk-adjusted acquisition growth
Challenge business proposals using data-backed risk insights

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world
We empower our employees to manage their financial well-being and help them plan for the future
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life, including generous paid time off packages
We offer our employees resources and tools to volunteer in the communities in which they live and work

Fulltime

Consumer Cards Credit Portfolio Intermediate Analyst

The Consumer Cards Credit Risk Intermediate Analyst is a senior individual contr...

Location

India , Gurugram

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3-8 years of experience in credit card risk analytics, consumer lending, or financial analytics
Master’s degree in business, Statistics, Mathematics, Finance, Economics, or related quantitative fields
Advanced SQL
strong experience in SAS and/or Python
Strong command of credit risk analytics: vintage, segmentation, forecasting
Expertise in translating analytics into business decisions
Advanced PowerPoint storytelling and data visualization
Deep understanding of credit card lifecycle and risk economics
Ability to influence decisions through data and judgment
Strong strategic thinking and problem structuring

Job Responsibility

Portfolio Monitoring & Strategic Insights: Own end-to-end portfolio risk monitoring across delinquency, losses, payment behavior, and utilization
Lead vintage, cohort, and segmentation analysis to identify structural vs cyclical risk trends
Diagnose root causes of performance shifts and quantify P&L and capital impact
Define key risk indicators and ensure timely escalation of emerging risks
Support creation and maintenance of risk dashboards and MIS
Assist in diagnosing portfolio performance changes and segment-level risk drivers
Acquisition & New Account Risk Strategy: Own risk assessment of acquisition strategies across channels and products
Evaluate early lifecycle risk (FPD, early delinquency) and recommend corrective actions
Partner with Product and Marketing to optimize risk-adjusted acquisition growth
Challenge business proposals using data-backed risk insights

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world
We empower our employees to manage their financial well-being and help them plan for the future
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life, including generous paid time off packages
We offer our employees resources and tools to volunteer in the communities in which they live and work

Fulltime

Credit Portfolio Senior Manager

The C13 VP (Team Lead) is a senior risk leader responsible for owning portfolio-...

Location

India , Mumbai; Gurgaon; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10–18+ years of experience in credit card risk, consumer lending, or portfolio risk management
Bachelor’s or Master’s degree in Statistics, Economics, Mathematics, Engineering, or related quantitative fields
Demonstrated leadership of high-performing analytical teams
Expert-level understanding of credit card risk lifecycle and risk economics
Advanced analytics expertise (SQL, SAS/Python, portfolio analytics)
Strong command of risk modeling concepts (as a model consumer)
Exceptional executive storytelling and decision framing skills
Proven ability to lead teams while retaining hands-on ownership
Strong strategic judgment with enterprise perspective
Ability to influence without authority

Job Responsibility

Own end-to-end credit risk strategy for assigned credit card portfolios
Define and manage risk appetite, performance thresholds, and escalation triggers
Personally lead analysis and decision-making for high-impact or complex risk topics
Translate portfolio performance into loss, profitability, capital, and balance-sheet impact
Own enterprise ECM strategy across CLI, CLD, authorization controls, and line management
Define risk-based segmentation frameworks using behavioral, transactional, and bureau signals
Balance customer experience, spend growth, and loss containment
Ensure ECM actions align with regulatory, fairness, and reputational standards
Ensure ECM strategies are consistent with loss targets and growth objectives
Own risk strategy for new account acquisition across channels and products

Fulltime

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Collection Manager – Consumer Credit

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