CrawlJobs Logo

Collection Correspondence Agent

jacobsenforcement.com Logo

Jacobs Enforcement

Location Icon

Location:
United Kingdom , Birkenhead

Category Icon
Category:
Call Center

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

25500.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

As a Jacobs Collections Correspondence Agent, your role will be to speak to members of the public via webchat and email, and to respond to incoming post and SMS accordingly, ensuring responses are well written and comply with guidelines and legislation – full training provided!

Job Responsibility:

  • Responding to all incoming post and SMSs in accordance with daily targets and ensuring responses are well written, complying with all guidelines and legislation
  • Answering our Webchat service, corresponding with debtors live
  • Actioning cases in our internal ‘All Incoming Communications’ preset and sending letters/ emails as instructed
  • Dealing with debtor disputes by liaising with our Clients, ensuring queries are dealt with quickly and efficiently
  • Applying Breathing Space holds

Requirements:

  • Grade C or above in English at GSCE level
  • Minimum 12 months work experience in an administrative role
  • Proven Literacy Skills
  • Computer Literate inc. reasonable typing speed & good knowledge of Microsoft Word
  • Clear Written Communicator
  • Professionalism
  • Impeccable attention to detail
  • Excellent Organisation inc. Prioritising tasks & meeting deadlines
  • Initiative to make recommendations for improvement
  • Excellent accuracy and attention to detail
  • Ability to remain fair & objective
  • Confident Decision Maker
  • Team Player
  • Successful candidates will need to undergo BPSS Screening prior to any offers of employment. This check verifies identity, UK right to work, employment history and unspent criminal convictions.
What we offer:
  • Competitive salary - £25,500 basic salary per annum
  • Generous annual leave allowance increasing with length of service
  • No bank holiday working required plus Christmas shutdown
  • Company Pension Scheme – Contributions to a workplace pension
  • Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical
  • Death In Service Benefit
  • Extensive training programme to new recruits as well as ongoing support and development

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Jacobs Enforcement - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Collection Correspondence Agent

Collections Agent

Are you a skilled communicator with a knack for resolving past-due accounts? Our...
Location
Location
United States , Fairport
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in collections, accounts receivable, or customer service
  • Strong verbal and written communication skills
  • Ability to remain calm and professional while working with challenging accounts
  • Strong problem-solving skills and attention to detail
  • Proficiency with Microsoft Office and familiarity with accounting software
  • High school diploma or equivalent required
  • Associate degree in Business or Accounting preferred
Job Responsibility
Job Responsibility
  • Contact clients via phone, email, and written correspondence to collect overdue payments
  • Negotiate payment plans and resolve account discrepancies with a professional, customer-focused approach
  • Maintain accurate and detailed records of collection activities and customer interactions
  • Research and investigate disputed balances or payment issues
  • Collaborate with Accounts Receivable and other departments as needed for account escalation or resolution
  • Prepare regular reports on collection efforts and outstanding receivables
What we offer
What we offer
  • Comprehensive training
  • Career development opportunities
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
Read More
Arrow Right

Accounts Receivable Specialist

This position supports multiple internal departments and plays a key role in man...
Location
Location
United States , Indianapolis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma required
  • associate or bachelor’s degree in accounting preferred
  • 1+ year of experience in an accounting‑related role
  • Experience with ERP, donor management, or AMS systems
  • Nonprofit or donor‑facing experience preferred
  • Strong customer service and communication skills
  • High accuracy in data entry and strong math skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Experience with donor database or online giving platforms is a plus
  • Ability to work independently, prioritize tasks, and stay organized
Job Responsibility
Job Responsibility
  • Perform invoicing, payment posting, cash receipts, bank deposits, and all accounts receivable activity across multiple revenue streams
  • Research and resolve discrepancies, monitor past‑due accounts, prepare collection correspondence, and communicate with delinquent account holders
  • Maintain accurate donor, member, and program records
  • process refunds and adjustments
  • and support general financial data entry
  • Assist with monthly billing statements, account status reporting, and reconciliation tasks within the organization’s ERP system
  • Process and reconcile fiscal agent reports and support periodic account reconciliations
  • Provide customer service to donors, members, and internal staff while completing general office duties such as mail distribution, filing, and document management
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Front Desk Agent

The role of the Front Desk Agent is to provide the utmost in guest service while...
Location
Location
United States , Chatham
Salary
Salary:
19.42 USD / Hour
pyramidglobal.com Logo
Pyramid Global Hospitality
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Superior customer service skills
  • Ability to multi-task
  • Ability to work well in a fast-paced environment
  • Strong attention to detail and organization
  • Excellent computer skills and telephone etiquette
  • Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction
  • Well-groomed
  • Able to stand for long periods of time during shift(s)
  • Previous experience preferred but not necessary
Job Responsibility
Job Responsibility
  • Provide the utmost in guest service while ensuring that the check-in and checkout process for guests is handled efficiently and professionally
  • Manage keys, recording and executing wake-up call information, providing directions, assisting in all guest inquiries, and adhering and practicing the Forbes Travel Guide, Preferred Hotels & Resorts, and AAA
  • Provide quotes for room rates and up-sell the guest when possible
  • Assist in coordinating the Front Desk and the Housekeeping Department
  • Verify that the correct charges are posted to the corresponding guest folio
  • Collect payment for charges on the guest folio
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
  • Respond to and manage phone activity including providing general knowledge to callers
  • Provide administrative, reception and program support to management and staff
  • Smile and greet guests in a welcoming manner and use the guest’s name
What we offer
What we offer
  • Comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • ongoing training and development opportunities
  • Fulltime
Read More
Arrow Right

Accounts Receivable Team Lead

Bridge Specialty Group is Seeking an Accounts Receivable Team Lead to join our g...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
bbrown.com Logo
Brown & Brown UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum education required: Associate degree
  • 5 or more years experience in a similar position or industry
  • Proficient with MS Office Suite (ex: Word, Excel, Outlook)
  • Ability to maintain a high level of confidentiality.
Job Responsibility
Job Responsibility
  • Responsible for department operational results by contributing to strategic plans, identifying areas of improvement, and guiding achievement of measurable service standards
  • Oversee all aspects of cash postings and collections process including researching and contacting producer-agents regarding discrepancies
  • Manage direct bill cash, processing & discrepancies
  • Maintains the aged AR balance to the minimum
  • Maintain accounting ledgers by posting monthly account transactions
  • Update receivables by coordinating and monitoring daily cash receipts and bank remittance transactions
  • Optimize receivable process and maintain updated SOPs with current process
  • Assist in document compilation during audits
  • Assist in hiring, training, and retaining skilled accounting staff
  • Train and develop teammates on new systems and procedures
What we offer
What we offer
  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits: ESPP
  • 401k
  • Student Loan Assistance
  • Tuition Reimbursement
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more
  • Fulltime
Read More
Arrow Right

Front Desk Agent

Front Desk Agents are responsible for greeting and registering the guest, provid...
Location
Location
United States , Lexington
Salary
Salary:
15.00 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
May 26, 2026
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent required
  • College course work in related field helpful
  • Experience in a hotel or a related field preferred
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
  • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high-pressure situations
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests
Job Responsibility
Job Responsibility
  • Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards
  • maintain a friendly and warm demeanor at all times
  • Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met
  • Handle requests for information, mail and messages in an efficient and courteous manner
  • Answer guest inquires about hotel service, facilities and hours of operation
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel
  • Be aware of all rates, packages and special promotions
  • Be familiar with all in house groups
  • Be aware of closed out and restricted dates
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • PTO plan
  • Fulltime
Read More
Arrow Right

Front Desk Agent

The Front Desk Agent is responsible for checking guests in and out of the hotel ...
Location
Location
United States , Queensbury
Salary
Salary:
Not provided
sixflags.com Logo
Six Flags New England
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have general computer knowledge
  • Previous experience with Credit Card Machine preferred
  • Must be a friendly, outgoing “people” person with a good attitude and smile
  • Previous experience working with the public in a service provider industry preferred
  • Must be able to stand up to four (4) hours at a time and reach above shoulder level
  • Must be comfortable answering and transferring calls
  • Knowledgeable of hotel property and water park
  • Possess ability to multi-task and work in a fast paced environment
  • Possess ability to remain calm and professional in all situations
  • Knowledgeable in all hotel and water park services and hours of operation
Job Responsibility
Job Responsibility
  • Courteously welcome all guests and provide excellent service to ensure guest satisfaction
  • Adhere to house rules, departmental policies, and safety standards
  • Communicate clearly with guests and management
  • Respond to or channel any guest requests/complaints to the department or proper manager
  • Handle guest billing in a responsible and professional manner
  • Use problem-solving skills to professionally handle any guest issue, question, or concern
  • Communicate with other departments to address requests and concerns from guests
  • Operate the Front Desk system to make reservations
  • Check-in guests into the computer, establishes credit and give the guest accurate information
  • Proper distribution of room keys and staff keys
What we offer
What we offer
  • Flexible scheduling – work as little or as much as you want
  • Paid training
  • DailyPay – work today, get paid tomorrow
  • Advancement opportunities
  • Free admission to ALL Six Flags parks, including White Water Bay
  • Free tickets for friends and family
  • Discounts on passes, food, and merchandise
  • Exclusive employee events
  • Fun rewards, benefits, and more!
Read More
Arrow Right

Accounts Receivable Agent

The Accounts Receivable Agent is responsible for maintaining accurate and timely...
Location
Location
United States , Wisconsin Dells
Salary
Salary:
21.00 USD / Hour
pyramidglobal.com Logo
Pyramid Global Hospitality
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate’s degree in accounting, Finance, or related field preferred
  • Previous experience in accounts receivable, billing, or hospitality accounting required
  • Strong understanding of accounting principles and internal control procedures
  • Experience with PMS and POS systems (e.g., Opera, Micros, or similar) and accounting software
  • Proficiency in Microsoft Excel, Outlook, and Word
  • Strong communication, customer service, and problem-solving skills
  • High attention to detail, accuracy, and organizational ability
Job Responsibility
Job Responsibility
  • Prepare and issue invoices for group accounts, events, and direct billing clients in accordance with resort policies
  • Review and verify billing information for accuracy, including rates, taxes, and supporting documentation
  • Post payments to the correct accounts and reconcile discrepancies
  • Monitor aging reports and follow up on outstanding balances to ensure timely collections
  • Communicate professionally with guests, clients, and internal departments regarding billing inquiries or adjustments
  • Coordinate with Sales, Events, and Front Office teams to ensure accurate billing of group and banquet accounts
  • Maintain organized and secure records of invoices, payment confirmations, and correspondence
  • Assist with month-end closing processes, revenue reconciliations, and financial reporting as directed by the Director of Finance
  • Ensure compliance with financial policies, internal controls, and accounting standards
  • Support the Finance Department with administrative tasks and special projects as needed
What we offer
What we offer
  • Comprehensive health, dental, and vision coverage
  • Paid time off and holidays
  • 401(k) with employer match
  • Associate recognition programs
  • Exclusive discounts and family perks
  • Free employee meal daily
  • Fulltime
Read More
Arrow Right

Escrow Officer

Responsible for handling real estate transactions by establishing new escrow acc...
Location
Location
United States , Colorado Springs
Salary
Salary:
24.42 - 32.56 USD / Hour
firstam.com Logo
First American Financial
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent
  • 2-4 years related experience
  • Experience directly handling escrow transactions as an escrow assistant preferable
  • Valid Licensing/Certification as required by applicable state
  • Familiar with standard concepts, practices, and procedures within the escrow/title industry field
  • Knowledge of Microsoft Office applications
  • Good client relations and organizational skills
  • Ability to write reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Job Responsibility
Job Responsibility
  • Completes real estate escrow transactions by determining requirements
  • clearing titles
  • assembling, preparing, and reviewing closing documents
  • disbursing funds
  • Determines closing requirements by studying and clarifying buyer, seller, and lender instructions
  • Orders title reports for issuing title insurance, resolving title defects
  • satisfying existing liens and encumbrances against property or principals
  • Establishes escrow account by depositing funds
  • maintaining records
  • Prepares transaction documents by completing forms and statements
What we offer
What we offer
  • medical
  • dental
  • vision
  • 401k
  • PTO/paid sick leave
  • employee stock purchase plan
  • bonus pay and/or incentives for production or other goals
  • Fulltime
Read More
Arrow Right