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Collection Correspondence Agent

United Kingdom, Birkenhead Employment contract 25500.00 GBP / Year · Job Posted May 16, 2026
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Job Description

As a Jacobs Collections Correspondence Agent, your role will be to speak to members of the public via webchat and email, and to respond to incoming post and SMS accordingly, ensuring responses are well written and comply with guidelines and legislation – full training provided!

Job Responsibility

  • Responding to all incoming post and SMSs in accordance with daily targets and ensuring responses are well written, complying with all guidelines and legislation
  • Answering our Webchat service, corresponding with debtors live
  • Actioning cases in our internal ‘All Incoming Communications’ preset and sending letters/ emails as instructed
  • Dealing with debtor disputes by liaising with our Clients, ensuring queries are dealt with quickly and efficiently
  • Applying Breathing Space holds

Requirements

  • Grade C or above in English at GSCE level
  • Minimum 12 months work experience in an administrative role
  • Proven Literacy Skills
  • Computer Literate inc. reasonable typing speed & good knowledge of Microsoft Word
  • Clear Written Communicator
  • Professionalism
  • Impeccable attention to detail
  • Excellent Organisation inc. Prioritising tasks & meeting deadlines
  • Initiative to make recommendations for improvement
  • Excellent accuracy and attention to detail
  • Ability to remain fair & objective
  • Confident Decision Maker
  • Team Player
  • Successful candidates will need to undergo BPSS Screening prior to any offers of employment. This check verifies identity, UK right to work, employment history and unspent criminal convictions.

What we offer

  • Competitive salary - £25,500 basic salary per annum
  • Generous annual leave allowance increasing with length of service
  • No bank holiday working required plus Christmas shutdown
  • Company Pension Scheme – Contributions to a workplace pension
  • Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical
  • Death In Service Benefit
  • Extensive training programme to new recruits as well as ongoing support and development

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