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Collection Administrator

https://www.metlengroup.com Logo

Metlen Group

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Location:
Greece , Paiania

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are currently looking for a Collection Administrator to join our Operations Team part of our M Energy Customer Solution Division in our Paiania Offices. By Joining this Role, You'll Play a crucial role in supporting portfolio evaluations, processing disconnection requests, and handling customer inquiries to ensure efficient collections management and customer satisfaction.

Job Responsibility:

  • Supporting external collaborators with daily payments and settlement updated lists
  • Reviewing and approving settlement requests in accordance with company procedures
  • Updating information systems, relevant departments, and customers
  • Evaluating quality criteria in addition to standard quantity criteria for temporary disconnection of electricity and natural gas supply and cessation of supply
  • Processing requests for temporary disconnection and cessation of supply on administrators’ electronic platforms
  • Implementing after approval of the Collection Supervisor with information system update
  • Preparing and sending information letters to clients
  • Preparation of files for legal actions and registration of payment orders in the system
  • Handling customer inquiries and concerns related to collections, and interacting with other departments such as Customer Care, Sales, and Shops
  • Participating in User Acceptance Tests for system upgrades or new technologies

Requirements:

  • A high school diploma or equivalent, with coursework in Finance, Business, or a related field being advantageous
  • 2+ years of experience in administrative roles, customer service, or collections support
  • Proficient in English, both written and verbal
  • Computer literacy
  • Proficiency in MS Office
  • Strong organizational skills
  • Attention to detail
  • Excellent communication and negotiation skills
  • Problem-solving abilities
  • Adaptability
  • Critical thinking skills
What we offer:
  • Competitive remuneration package
  • Ticket Restaurant
  • Preferential household electricity plan
  • Group Health Insurance program
  • Pension Plan

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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