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DAC Beachcroft Logo DAC Beachcroft · IT - Administration

Colleague Support Analyst

United Kingdom, Bristol · Job Posted May 27, 2026
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Job Description

This role is focused on delivering high-quality, value-added IT onsite support services to all DACB users and locations, ensuring in scope Service Requests and Break-Fix Incident tickets are resolved in line with agreed SLAs. You will also play a key role in delivering a first-class new starter experience, with all equipment provisioned, tested, and delivered to new starter location.

Job Responsibility

  • Deliver responsive on-site and remote IT support, ensuring all incidents and service requests are logged, resolved within SLA, and handled in line with security and communication standards
  • Proactively enhance user experience by maintaining visibility, identifying trends, improving processes, and ensuring IT environments, documentation, and training resources are consistently up to date
  • Manage the full lifecycle of IT assets, ensuring accurate tracking, compliance with ISO27001, and effective control of devices, stock, and replacements
  • Ensure each ticket is categorised and prioritised correctly, with a clear concise resolution detail and correct resolution code applied
  • Support the delivery of IT projects and initiatives through user engagement, proactive support, and coordination of site-based activities
  • Keep abreast of new technologies and IT Colleague Support changes/developments in the market place for your role

Requirements

  • Proven experience providing Level 1 and 2 IT support, diagnosing and resolving hardware, software, and connectivity issues in both on-site and remote environments
  • Strong technical knowledge across desktop, laptop, and mobile devices (iOS/Android), including build, configuration, troubleshooting, and asset management, with familiarity with ticketing systems and MDM solutions
  • Working knowledge of Windows, macOS, and Microsoft Office, with experience in system setup, imaging, and deployment
  • Customer-focused with excellent communication and interpersonal skills, able to support users clearly and effectively
  • Strong problem-solving ability with a proactive, organised approach and the confidence to manage workload independently
  • Flexible and adaptable, with the ability to work under pressure, travel between locations when required, and occasionally support out-of-hours activities

What we offer

  • Disability Confident Scheme employer
  • inclusive and accessible recruitment process
  • flexible working with Flex Forward scheme
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