Colleague Student Consultant

• Consult with clients to deliver high-quality support for the Colleague Student product
• Implement new functionalities
• Troubleshoot issues
• Ensure customer satisfaction throughout project completion
• Execute and complete assigned projects within the time and scope negotiated with the customer
• Evaluate existing business processes and procedures, making recommendations for improvement
• Implement systems and proof of concepts that best fit the customer's needs
• Provides high-quality customer consultation and support to Ellucian’s Colleague product suite, specifically Colleague Student
• Assists customers with implementing new functionality into the Colleague Student
• Assists clients in troubleshooting issues related to Colleague Student and other modules within the Ellucian Colleague product suite
• Interacts with the customer and other consultants to translate business requirements into functional specifications for conversions, reporting, interfaces and customizations
• Provides direction in developing testing methodology and test scripts for use during upgrades, patch application and customizations
• Facilitates business process review and application prototyping sessions as well as providing insight into best practice methodologies
• Evaluates and modifies systems, where appropriate, relative to the customer business practices
• Provides customer high-quality business process, change management and other appropriate documentation
• Works with the customer to test and confirm modifications and/or updates meet specifications
• Implements modifications and/or updates
• Provides guidance in the development of user-training strategy, and when appropriate, delivers such training
• Demonstrates strong problem-solving skills and self-starter attitude

• Hands-on experience with Colleague
• A minimum of 5 years of experience working in a higher education Registrar’s Office or equivalent consulting experience
• In-depth functional knowledge of business processes as related to Registrar’s Office and functions within colleges and universities
• Expert knowledge of business process and Colleague operations within Colleague Student
• Proven analytical and problem-solving skills

Additional knowledge of touch points to the Colleague Student module

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
• Headspace Care (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses
• Education Assistance Program
• Professional development opportunities