Colleague Knowledge and Governance Manager Job at Currys (London)

Colleague Knowledge and Governance Manager

As our Colleague Knowledge & Governance Manager, you’ll own and improve iD Mobil...

Location

United Kingdom , London

Salary:

Not provided

Currys plc

Expiration Date

Until further notice

Requirements

Experience in knowledge management or support content writing in a contact centre environment
Excellent writing and editing skills, with a focus on clarity and accuracy
Experience using knowledge base or case management tools
Strong stakeholder skills, able to gather input, challenge where needed, and agree clear outcomes
Comfortable using data to prioritise and improve content (contact drivers, search terms, usage and quality outcomes)
Strong attention to detail and a practical, organised approach to managing a backlog and deadlines
Interest in digital servicing and AI, with an understanding of what good knowledge looks like for automation and agent assist
Telco experience is a plus, but not essential

Job Responsibility

Own iD Mobile’s agent knowledge end to end, from writing and publishing content through to ongoing improvement
Build and maintain a single source of truth for agent knowledge, with clear ownership, version control, and audit trails
Set the standards for knowledge, including templates, tone of voice, and governance
Write clear, accurate, easy-to-use content that supports advisors across all channels and journeys
Work with Customer Service, Operations, Product, Proposition, Digital, Fraud and Compliance teams to capture and validate information
Lead the migration of legacy content into structured, AI-ready knowledge
Design and maintain knowledge structure, tagging, and decision trees to improve findability and speed to answer
Own knowledge updates for change initiatives, including major change and regulatory updates, through to implementation
Use data and feedback to improve content quality and reduce repeat contact and complaints
Align knowledge with training and onboarding to improve time to competence

What we offer

25 days of annual leave (plus bank holiday entitlement)
Private medical insurance
Life Assurance
Competitive pension scheme
Access to discretionary bonus
Hybrid working
our primary Currys Campus is at Waterloo (WeWork)

Fulltime

Ethical and Social Governance Manager

This is a exceptional role, responsible for leading The Boots Group's ethical co...

Location

United Kingdom , Nottingham

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Coming from a retail, operations, or manufacturing background
Substantial experience and knowledge of global Ethical and Social Governance best practice and regulations
Proven experience of leading the creation, development and implementation of Ethical and Social Governance strategies, policies, and frameworks tailored to the organization's objectives and industry
Proven experience of working with a global supplier base, across several tiers of the supply chain
Experience of working with colleagues in other global regions
Extensive experience of working with 3rd party audit bodies to support delivery of Ethical and Social Governance programmes
Must be an excellent communicator, written and verbal
Able to engage and influence with all levels of stakeholders, including executive board members
A thorough understanding of GMP principles and requirements, and managing assessments
An energetic, calm and authoritative presence

Job Responsibility

Lead the thinking for the TBG policies for social responsibility
ensuring that this is consistent with industry best practice in ethical trade, human rights, and responsible sourcing
Manage the delivery of the Ethical Sourcing programme for The Boots Group suppliers, including supplier audits and assessments
Ensure up-to-date knowledge of international ethical trade and human rights standards and best practice, ensure TBG policies are updated following evolving global regulations and standards
Integrate ESG principles into business operations
Monitor supply chain compliance, identify risks, agree corrective actions, and quickly escalated nonconformities to senior management on risk and recommended actions
Share all Ethical and social updates with the business
Partner with the Supplier Assessment team, lead supplier engagement, and onboarding to ensure that all suppliers are compliant to TBG quality, ethical and social standards
Conduct supply chain risk assessments including on-site visits, review ethical audit reports, supplier risk scores, and action plans to ensure they meet relevant standards
Manage audit CAP, ensuring adherence to committed closure and promoting a culture of continuous improvement

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Fulltime

Governance Manager

Governance Manager – Elizabeth Finn Homes. Annual Salary: £48k to 53k + benefits...

Location

United Kingdom

Salary:

48000.00 - 53000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience carrying out audits and producing clear follow‑up reports
Experience working with a range of stakeholders to improve services
Knowledge of governance, risk, and health & safety compliance
Ability to communicate clearly and write concise reports with actions

Job Responsibility

Be the main point of contact for Health and Safety within the organisation and providing day-to-day oversight of our external health and safety partner
Coordinate and carry out a range of business process audits with relevant department leads across the organisation including financial accountability, management of people, compliance with food safety standards and ensuring a safe working environment
Work with colleagues to manage a variety of third party contracts to ensure their smooth and efficient operation
Support the Finance Director in the management, updating and reporting on a range of risk management approaches that apply to the organisation
Oversee a range of complaints and compliments that are received, co-ordinating or completing investigations and proposing resolutions as appropriate with relevant department leads
Propose ways to improve efficiency and safety through recommendations to the SMT and Directors
Lead on the development and implementation of business continuity plans across the group
Support the preparation of papers and reports to support day-to-day business management as well as for board committees and meetings particularly that relate to health, safety, business processes and business audit compliance
Partner with L&D colleagues to ensure that we deliver a range of learning solutions to increase knowledge and confidence across the organisation in health & safety and risk management

What we offer

Fully paid induction programme
Enhanced pay for family leave
Flexible hours
31 days holiday per year plus Bank Holidays
Group pension plan with option to join the more generous scheme with a 9% employer contribution on a salary sacrifice basis
Opportunity to join company healthcare and cash plan schemes
Occupational sick pay after probation
Wellbeing support through various initiatives including an employee assistance programme with free counselling and Mental Health First Aiders
Free Blue Light card – provides members with thousands of amazing retail discounts
Cycle to work scheme

Fulltime

International Governance Manager

How will you make an impact in this role? Partner directly with the Internationa...

Location

United Kingdom , London

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

Courageous thought leader with a track record of driving thought-provoking strategic road-maps – from vision to detailed execution
Strong commercial knowledge and established history of designing customer-centric strategies
Meticulous and data-centric leader – able to steer towards insight-based decision making and detailed diagnostic assessments
Active listener – can 'get the best ideas' from strong opposing views
Exceptional communication skills – both written and verbal – with comfort presenting to executive audiences
Proven to be able to navigate a sophisticated partner map and influence others
Acts with a sense of urgency – able to identify and rapidly implement solutions that balance AXP, Customer, and Colleague goal
Entrepreneurial, extremely curious, and inquisitive – able to prioritize and flex between established and emerging needs
Proven outstanding people leadership skills and developing high performing team
Highly attuned to customer facing colleagues' experiences

Job Responsibility

Partner directly with the International Global Client Group including Multinational Client Group and Partner Markets teams in shaping the Governance Program ("The Program") and the rollout of its initiatives
Leverage relationships with the Leadership team and Champions to solicit feedback on The Program and ensure its appropriate applicability to their everyday use cases
Act as a “central point person” for hosting trainings to enable our customer facing teams and answer their questions
Partner with Control Management ("CM"), Line of Business and Market Compliance Officer (“LOBCO”/ “MCO”), and other compliance partners and key business partners to monitor and assess/remediate end-to-end compliance and sales effectiveness in Global and Large ("G&L")
Partner with Sales, Enablement, Pricing and Transformation (“SPT”), Learning and Development (“L&D”) to roll out and maintain adequate and effective sales practices and compliance training program to commercial teams
Champion a culture of sustainable growth and compliance across G&L
Design and implement pragmatic/customer-centric strategies
Collaborate with the ability to lead without direct authority

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

IT Compliance and Governance Analyst

Software Resources has an immediate, long term contract job opportunity for an I...

Location

United States , Orlando

Salary:

Not provided

Software Resources

Expiration Date

Until further notice

Requirements

3+ years of experience
Associate’s degree or higher, Bachelor’s degree preferred
Extensive experience working in IT with 5+ years in a Compliance role that includes defining strategy, implementing new processes, project management, vendor and contract management
Experience with hardware/software compliance lifecycle including regulations such as PCI, HIPAA, SOX etc.
ITIL Foundations preferred
IT Business Continuity planning experience preferred, especially IT Disaster Recovery planning
Working understanding of IT system platforms
Extensive process documenting experience is preferred
Extensive knowledge and experience working with applicable data security, compliance and privacy practice laws
One Trust experience would be great but 3+ years of experience in IRR/CMPs works

Job Responsibility

Acts as a subject matter expert for IT Compliance items
Assists with the administration and maintenance of policies and procedures for effective compliance management for all applicable IT related rules and regulations
Creates and monitors systems and management processes for effective compliance reporting and remediation
Manages remediation activities to ensure ongoing regulatory processes are followed
Collaborates with internal customers including HR, Security and Internal Audit, users, staff members, and IT colleagues to assist in the definition, development, and documentation of compliance related business requirements
objectives
deliverables
and specifications for projects and activities

What we offer

medical, dental, and vision coverage
a 401(k) with company match
short-term disability
life insurance with AD&D

Infrastructure and Network Manager

Bestway Group is undergoing a major digital transformation. We are looking for a...

Location

United Kingdom , Park Royal

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

10+ years in IT Infrastructure management, ideally within a large-scale retail or wholesale environment.
Deep knowledge of TCP/IP, Routing, Switching, Firewalls, and Azure Networking (ExpressRoute/VPN).
Proficiency in Windows/Linux Server management and Virtualization (VMware/Hyper-V).
Familiarity with AS/400 (iSeries) connectivity is a significant advantage.
Hands-on experience with Microsoft Azure (IaaS and PaaS).
Proven ability to manage technical teams and handle high-pressure incident response.
Investigate incidents and problems, perform root cause analysis, and support service restoration in line with agreed service levels and major incident processes
Strong communication skills, documentation standards, and the ability to work effectively with technical teams, service desk colleagues, suppliers, and business stakeholders.
Familiarity with IT service management disciplines including Jira, SLA management, incident management, problem management, and CAB processes
Strong hands-on experience with Active Directory and dependencies e.g. Group Policy, DNS, AD Sites and Services

Job Responsibility

Own the day-to-day operations of Bestway’s core infrastructure, including Data Centers, LAN/WAN, Wi-Fi, and server environments.
Establish and enforce robust SOPs (Standard Operating Procedures) for backups, disaster recovery, patching, and hardware lifecycles.
Maintain the critical connectivity between our AS/400 (iSeries) core and our modern application layer.
Oversee internal security monitoring and coordinate with external SOC/MDR partners.
Lead and mentor the existing Infrastructure and network team
Act as the primary point of contact for ISPs, hardware vendors, and Managed Service Providers (MSPs).
Budget management for infrastructure spend and hardware procurement.

What we offer

Competitive salary
Pension
22 days annual leave plus the option to buy additional days
Life Assurance
Private Medical
Onsite parking

Fulltime

Risk Manager - Insurance and Financial Risk

The role will support a range of risk management activities, with a particular f...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience in insurance / financial risk management or working as a risk actuary would be an advantage for this position
Knowledge of US statutory accounting principles, National Association of Insurance Commissioners (NAIC), Connecticut Insurance Department and Bermuda Monetary Authority regulatory requirements related to certain insurance and financial risks, risk management and actuarial principles
Experience of providing challenge across any of the following areas would be an advantage: reserving, pricing, capital modelling, business planning, underwriting, outwards reinsurance, exposure management and investments
Nearly/newly qualified actuary, although we will consider applicants who don’t quite fit this description
Methodical approach to problem solving, with a high attention to detail
Ability to act pragmatically in the face of new challenges and exercise sound judgements based on overall business needs
Excellent interpersonal, communication skills, and ability to tailor communication to both technical and non-technical audiences
Ability to prepare comprehensive well written reports for internal and external stakeholders
Proven project management and organisational skills with track record of delivering projects to strict deadlines
Results oriented, with the energy and determination to succeed in a fast-paced environment

Job Responsibility

Provide challenge of Beazley’s first line processes around insurance and financial risk, including reserving, pricing, capital modelling, business planning, underwriting, outwards reinsurance, exposure management and investments
Support the delivery of the US ORSA, particularly those sections relating to insurance and financial risks
Performing the validation of the technical provisions, including setting the annual scope, performing the testing and producing reports
Produce risk reporting to Committees, Boards, stakeholders and regulators
Participate in risk management training for key stakeholders
Deliver risk opinions, reviews of key risks and hot topics influencing Beazley North America platform’s risk profile, to support reporting to internal and external stakeholders
Support the annual review of Beazley’s risk appetite levels
Participate in governance over North American entity reserves and capital
Maintain strong stakeholder relationships with members of the first line, to help support Beazley’s risk management framework
Investigate insurance and financial risk related risk incidents

Fulltime

Asset Reliability and CMMS Manager

The Asset Reliability and CMMS Manager is responsible for the strategic ownershi...

Location

United States , Indianapolis

Salary:

Not provided

Ardagh Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in related field with five (5) years of relevant experience OR ten (10) years of manufacturing experience
Experience working in maintenance or engineering in an industrial environment
Prior CMMS experience
Knowledge and experience in a manufacturing/packaging environment
Excellent interpersonal and communications skills, ability to influence, coach and develop colleagues not in a reporting relationship
Ability to influence others and create immediate action
Must be organized and detail-oriented
Ability to travel up to 35%

Job Responsibility

Own and manage the CMMS, including system configuration, data standards, workflows, and user access
Establish CMMS governance, standards, and best practices to ensure consistent use across all sites
Lead CMMS upgrades, enhancements, and system integrations (ERP, MES, condition monitoring, inventory)
Act as the primary liaison between Maintenance, Reliability, Operations, IT, and CMMS vendors
Develop, maintain, and optimize continuous vibration monitoring and CMMS systems to support reliability strategies
Ensure asset data accuracy, standardized maintenance processes, and system integrity
Support preventive, predictive, and condition-based maintenance programs
Partner with operations and engineering to improve equipment reliability and resolve recurring failures
Analyze asset performance, including utilization, OEE, remaining useful life, and maintenance costs
Drive root cause analysis, corrective actions, and continuous improvement initiatives

Fulltime

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Colleague Knowledge and Governance Manager

Job Description

Job Responsibility

Requirements

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What we offer

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Colleague Knowledge and Governance Manager

Colleague Knowledge and Governance Manager

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