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Colleague Communications & Experience Manager

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Barclays

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Location:
United Kingdom , Knutsford

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Colleague Engagement and Experience Manager in Business Banking, you will create targeted, high‑quality messaging for a wide range of internal audiences. You will design, draft and distribute communications across our internal channels (including Poppulo and Viva Connections), leveraging AI tools where needed to enhance clarity, impact and delivery. You will work closely with stakeholders to ensure alignment to our strategy, People Plan consistency of messaging and effective communication across the organisation. You will act as a trusted partner to the business area leaders to ensure effective activation of our internal People Plan.

Job Responsibility:

  • Leadership communication, using detailed, systematic insight research to help senior leaders understand employee sentiment, and empower them to communicate empathetically with their people
  • Business strategy alignment, building belief in the strategy of the organisation, and the progress being made, with a strong focus on the impact employees have on the client experience
  • Culture and employee proposition communication, designing and implementing communication interventions that influence individual behaviour to create a culture built on the Barclays Mindset
  • demonstrate why the organisation is a great place to work
  • Change delivery, creating communication interventions that build employee commitment and capability through organisational change
  • Crisis and issues management, working closely with the senior team as part of the management response, focused on the role of employees in engaging clients
  • Capability building, leading and developing a high-performing team, building individual skills and team capabilities

Requirements:

  • Employee communications and internal engagement
  • Skilled in comms delivery systems (such as Poppulo, or similar)
  • Strong written communication and AI‑assisted content creation
  • Targeted messaging for varied internal audiences
  • Stakeholder engagement across all seniority levels
  • Understanding of colleague strategies and frameworks
  • Passionate advocate for people culture, Diversity, Equity & Inclusion

Nice to have:

  • Even planning
  • Change navigation
  • Leadership experience
What we offer:
  • Flexible working arrangements
  • Hybrid working
  • Onsite gym
  • Clubs and groups
  • Social events
  • Shuttle bus service

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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