Collaboration Service Lead

As a Collaboration Service Lead, you will be responsible for the operational health and day-to-day management of collaboration services across AV, booking, kiosk, vending, and print domains. Reporting to the Collaboration Domain Owner, you will ensure services are stable, responsive, well-governed, and continuously improved. This role is critical to maintaining service continuity, leading effective incident and problem management, and driving insight-led improvements across the end-user collaboration experience. You will work closely with support teams, product managers, and vendors to ensure every user touchpoint is reliable, efficient, and well supported.