Collaboration & Productivity Technology Specialist

• Support daily operations: Handle incidents (troubleshooting, user support) and manage service requests
• Maintain and enhance automations: Ensure existing automations and solutions remain stable, up-to-date, and continue to bring value
• Collaborate with stakeholders: Engage with colleagues across different teams to understand business needs and requirements
• Contribute to adoption and knowledge sharing: Document solutions, processes, and best practices to ensure sustainable knowledge and support a culture of continuous learning
• AI exploration & adoption: Support the team in exploring and integrating AI tools, such as Microsoft Copilot and Azure Cognitive Services, to enhance business productivity
• Lay the foundation for your future growth: As you develop, you'll gain the skills and experience to take on greater responsibility within the Collaboration & Productivity team

• 2-3 years of experience working in a business-facing technology role (e.g., Business Analyst, Digital Workplace Specialist, IT Business Partner, or similar), gathering requirements and connecting employees with IT solutions
• Experience in Microsoft collaboration and automation tools (e.g., SharePoint, Power Platform, Logic Apps) and an ability to pick up new technologies quickly
• Familiarity with AI concepts (e.g., Copilot, Azure Cognitive Services) or a willingness to develop foundational knowledge and apply AI in real business contexts
• Analytical and problem-solving skills: Ability to troubleshoot, analyse business and technical issues, and support effective solutions
• Hands-on and proactive mindset: Comfortable working directly with tools and processes to troubleshoot issues and contribute to day-to-day delivery
• Learning and growth orientation: Strong motivation to continuously learn about collaboration platforms, automation, AI, and the business context
• Initiative and ownership: You take charge of your work, follow through on tasks, and actively look for opportunities to improve systems and processes

Preferred qualifications: Experience with Microsoft 365 technologies, business analysis, or process automation is a strong plus

• In-house learning & development program
• State-of-the-art technology package