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As Coffee Shop Supervisor, you’ll support the Coffee Shop Manager in overseeing the daily running of the coffee shop, leading the team by example to deliver excellent service, quality food and drinks, and a great atmosphere for our customers.
Job Responsibility:
Supervise and support the front-of-house team during service
Help with opening and closing duties, including cash handling and daily checks
Ensure excellent customer service standards are consistently met
Assist in training and coaching team members to ensure confidence and consistency
Oversee presentation and cleanliness of the shop floor, counters, and seating areas
Handle customer queries and complaints in a professional and efficient manner
Monitor stock levels and support with ordering and deliveries
Ensure all health, safety, and food hygiene regulations are followed
Requirements:
Proven experience in a supervisory role within a café, coffee shop, or similar environment
Confident leadership and team-building skills
Excellent customer service and communication abilities
Knowledge of food hygiene and health and safety regulations
A proactive and problem-solving mindset with attention to detail
What we offer:
Company Pension Scheme
Employee Assistance Programme
Long Service Awards
Store Discount
Free Parking
Social working hours (aligned to Retail Store opening times)