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As the Coffee Shop Manager, you’ll be responsible for the day-to-day operations of the coffee shop, leading the team to deliver outstanding customer service and high-quality food and beverages. You’ll oversee staffing, stock management, and performance, ensuring the coffee shop runs smoothly and efficiently while meeting business targets.
Job Responsibility:
Manage and motivate the coffee shop team, ensuring excellent customer service is delivered at all times
Oversee staff rotas, recruitment, training, and performance management
Monitor stock levels, place orders, and minimise waste to control costs
Ensure compliance with food hygiene, health and safety, and company standards
Handle customer feedback and address any issues promptly and professionally
Drive sales and profitability by promoting menu items and upselling
Maintain cleanliness and presentation standards across the coffee shop
Requirements:
Proven experience in a managerial role within a café, coffee shop, or similar environment
Strong leadership and team-building skills
Excellent customer service and communication abilities
Ability to manage budgets, stock, and staffing effectively
Knowledge of food hygiene and health and safety regulations
A proactive and problem-solving mindset with attention to detail
What we offer:
Company Pension Scheme
Employee Assistance Programme
Long Service Awards
Store Discount
Free Parking
Social working hours (aligned to Retail Store opening times)