Coe specialist i Job at Uber (Taguig City)

Quality & After Sales Manager

The Quality and After Sales Manager provides strategic leadership to drive susta...

Location

United States , New York

Salary:

140000.00 - 155000.00 USD / Year

Nestlé Purina

Expiration Date

Until further notice

Requirements

Bachelor's Degree required
Electrical/Mechanical Engineering or focus in Quality and After Sales Performance Management strongly desired
4+ years in Quality and After Sales, emphasizing operations and performance analysis, auditing methods and procedures, compliance, and developing performance tracking and measurement reports
Demonstrated experience in managing business process improvement initiatives
Knowledge of quality and technical aspects of food service industry equipment/products/processes
espresso machine experience is a plus
Familiarity with the technical service repair process, troubleshooting, root cause analysis, and corrective actions desired
ISO 22000 and HACCP knowledge is a plus
Project Management experience/certification preferred
Proficient in Windows and MS Excel, Word, Outlook, and PowerPoint

Job Responsibility

Oversee daily operations to ensure field technicians and CSPs meet repair response times
Evaluate CSP performance through monthly NSC/BUNN operations reviews
recommend corrective actions for performance enhancement and contract compliance
Assist in launching new technical workshops and manage B2C ASC for timely repairs, refurbishments, and compliance/complaints management
Compile, report, and interpret monthly statistics for direct technicians and third-party service providers
Manage and resolve service provider and agent complaints regarding equipment and technical services
Monitor B2B key KPIs, including 2nd Repair, NTF, SLAs, and Survey Results
Track B2C key KPIs, such as TAT, 2nd Repair, NTF, and 172's
Collaborate with the TQM Project Manager to ensure the successful launch of new Nespresso Professional and B2C machines
Review sales and technical documentation to assess market needs and assist in developing service cost models, training requirements, and market delivery strategies

What we offer

performance-based incentives
competitive total rewards package
401k with company match
healthcare coverage
broad range of other benefits

Fulltime

Senior COE Specialist I - Premium Support Specialist

Uber for Business (U4B) is rapidly expanding and is positioned to be the next gr...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Experience in B2B customer support, sales, or account management
Craftsmanship service: provide exceptional support and ensure customer satisfaction, resolving complex inbound or outbound issues sometimes without well-documented SOPs, including outbound phone support when necessary
Root cause analysis: conduct analysis to identify underlying issues and present findings when requested by stakeholders by following up with teams like bugs/outages teams, jira teams and risk teams
Stakeholder collaboration: work closely with both internal and cross-functional stakeholders to resolve urgent issues across various Uber for Business products
Insight generation: produce actionable insights such as inefficient SOPs, content updates & patterns of fraud from support activities and highlight to Team Leaders

Job Responsibility

PSS client inflow management: drive resolution of complex problems by leveraging internal resources and using multiple communication channels including email and messaging (possibly Zoom also)
Stakeholder management: collaborate effectively with U4B Sales/Account Managers and Implementation Leads to keep them apprised of client concerns, with possible client onsite visits
Project management: plan and execute projects to improve the customer experience for U4B admins and clients
BAU efficiency: ensure BAU for U4B continues to run efficiently and smoothly
Be the subject matter expert for all the products that U4B has to offer and identify process and policy gaps to mitigate them accordingly
Maintain PSS dashboard and send monthly progress reports to the administrators
Analyze data using basic SQL and Google Sheets on customer’s U4B account and then using that data to make recommendations to the client, where applicable
Proactively identify trends or impending issues and inform your client to minimize disruption to their service
Join team meetings to share relevant updates and roadblocks
Monitor U4B account transactions to ensure accuracy and promptly identify and resolve any discrepancies in payments

Senior director product marketing

GEICO is looking for a customer-centric, dynamic leader with extensive P&L overs...

Location

United States , Chevy Chase; New York City

Salary:

195000.00 - 315000.00 USD / Year

Geico

Expiration Date

Until further notice

Requirements

Experience in brand marketing preferably with a Fortune 500 company
Bachelor's Degree
MBA preferred
Change agent who thrives in creating clarity in ambiguity
Ability to drive strategy and execute with speed and high quality
Comfortable producing and overseeing a high volume of work
Experience in transformational organizations providing clear analysis of future opportunities and guidance on how to act now
Significant experience in developing presentations for audiences at all levels
Experience in evaluating creative concepts and assets based on strategic alignment and business impact
Strategic thinker with the ability to inspire confidence from, and to collaborate with colleagues, internal stakeholders, and executive leaders

Job Responsibility

Analyze untapped customer opportunities and product/service white space, to identify new business and profit growth areas, as well as opportunities to grow brand favorability
Lead the creation of short and long-range business plans, setting objectives, mapping out the unit economics, determining key initiatives, and identifying KPIs grounded in consumer insights
Maintain an in-depth understanding of business growth drivers, risk factors, and data trends related to customer acquisition, retention and cross-sell
Identify territories and moments rooted in clear insights for media selection and creative development
Produce quarterly brand business reviews highlighting actionable insights that Marketing practice leaders can use to enhance future work and improve business results going forward
Collaborate with Finance and PPM stakeholders to align on LOB goals and monitor progress against those goals
Partner with Marketing Finance to build LOB budgets and investment allocations across customer segments and distribution channels
Set the strategic agenda that will keep the cross-functional Marketing department focused on the business and customer priorities
Partner with COE specialists across sponsorship, media, creative, analytics, influencer, entertainment, corp comms, and customer journey marketing
Deliver clear customer-first connected journeys outlining what to communicate, setting the actions we want the customer to take, and driving cohesion in the Marketing plan for optimal business outcomes

What we offer

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

Coe specialist i - us&c ugo

The Community Operations organization at Uber is responsible for delivering worl...

Location

Philippines , Taguig City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Problem Solving - Effectively resolving issues that involve people, things, and processes by using logic and common sense. Identifying the root cause of a problem as opposed to focusing on the symptoms
Critical Thinking - Ability to analyze the problem, apply logical and structured thinking to resolve problems accurately
Phone support experience
Exceptional English written and verbal communication skills
Exceptional reading and interpretation ability, attention to detail
Proficiency in productivity tools (email, calendar), Google Suite, or Microsoft Suite (Excel, PowerPoint)
Strong collaboration skills towards a shared sense of purpose

Job Responsibility

Provide high quality virtual customer support through phone
Ensure low to medium complexity customer issues are resolved using procedures
Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
May perform root cause analysis and present findings
Work on a line of business which has low ambiguity, is stable, with well documented procedures

Coe specialist i - japanese bilingual

About the Client: A global technology platform that connects users with independ...

Location

Philippines , Taguig

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

1-2 years of work experience
Bachelor's degree
Strong & proven expertise in strong, grammatically correct english language skills (both verbal and written)
Strong eye for detail which includes identifying customer problems swiftly and correctly while solving queries as this can impact company relations
Have a problem solving mindset
Strong customer obsession mindset with evidence of taking independent and appropriate decisions for the customer
Open to work in 24x7 support. Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days, 8 working hours each day)
Bilingual in Japanese and English, with proficiency in both spoken and written communication.

Job Responsibility

Provide world-class customer support through emails and phone calls to our Earner & Spender with prompt and clear responses and solutions.
To provide insight to our stakeholders in a timely manner through a correct channel or meeting by logical communication.
Help in improving processes so we always optimize for better customer experience.This involves communicating with high value clients and and eye to retention in times of problems for the clients and companies
Identify patterns and help in making the support systems better as we scale
Maintain high quality in core work
Contribute to building the team and the organization for long term success
Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments.
Ability to manage multiple work streams efficiently in a high-pressure, complex environment

What we offer

HMO Coverage
Leave Credits
Allowance
Attendance bonus
Monthly prizes and bonuses
Up to 30K referral bonus

Fulltime

Sap coe d2r business analysis specialist

You will be part of the Global SAP Centre of Excellence focusing on SAP eWM (ext...

Location

Malaysia , Shah Alam

Salary:

Not provided

PPG Industries

Expiration Date

Until further notice

Requirements

A degree in Information Management, Computer Science or other business-related field is required
Min 7 years' experience with process knowledge of SAP S/4 eWM, IM and MM modules
Played a Consultant role in some SAP S/4 implementations for these modules
Knowledge of business processes within the Supply Chain and Warehouse Distribution
Experience with SAP S/4 eWM, IM and MM modules and of end-to-end business processes within supply chain, manufacturing and warehouse distribution management
Excellent English oral and written communication skills, including technical writing
Experience in the process design, configuration and troubleshooting of SAP S/4 modules

Job Responsibility

You will build excellent working relationships with both your IT colleagues and business stakeholders
You will need to develop good understanding of our SAP template (within 1 – 3 months)
This includes solving open incidents, performing analysis, proposing solutions and follow the deployment process until Production
You will be involve in the Unit Test (UT)/System Integration Test (SIT) scripts preparation and test execution
You will involve and supporting User Acceptance Test (UAT)
Develop and support knowledge transfer documentation and process
You will build knowledge of our SBU processes within a short timeframe (1 – 3 months) to facilitate rapid solutioning
You will evaluate the x-stream impact of any solutions proposed and ensure that SAP standard/our foundational template is adhered to as closely as possible
Assist the site achieve and maintain zero recordable injuries by ensuring you follow health and safety guidelines and participate in regular safety programs
Ensure adherence to EH&S policy and procedures and any other site-specific safety guidelines

Fulltime

Senior HR Specialist, Global HR Compliance & Talent Acquisition CoE

Plaud is building the next generation intelligence infrastructure and interfaces...

Location

Singapore

Salary:

Not provided

Plaud

Expiration Date

Until further notice

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field
5 years of progressive HR experience, with at least a year in a regional or global employment compliance or TA CoE function
Proven experience in designing and optimizing recruitment processes
Proven track record of managing employment compliance projects and ensuring adherence to multi-country labor regulations
Excellent written and verbal communication skills in English

Job Responsibility

Serve as a subject matter expert on global employment laws, workforce governance, and regulatory compliance across all countries and territories where Plaud operates
Partner with HRBPs, Legal, and regional People teams to assess, identify, and mitigate employment-related risks in current and new markets
Drive the development, implementation, and periodic review of global and regional employment policies, standards, and compliance frameworks
Provide proactive consultation and training to HR and business leaders on emerging compliance requirements and risk management best practices
Design and continuously enhance global TA frameworks, policies, and playbooks to improve hiring efficiency, productivity, and quality
Lead projects to optimize sourcing strategy, assessment methodologies, and selection tools, ensuring best-in-class candidate experience and hiring outcomes
Partner with Talent Acquisition teams globally to standardize metrics and governance — such as cost-per-hire, time-to-fill, and hiring quality benchmarks
Collaborate with Employer Branding and HR Analytics teams to position Plaud as an employer of choice in the AI and tech sectors through data-driven insights and market intelligence
Facilitate continuous learning initiatives to enhance recruiter and hiring manager capabilities in talent assessment and selection

What we offer

Market-competitive compensation
global exposure
vibrant, creativity-fueled work atmosphere

Fulltime

Senior Analyst - HR Operations

The HR Specialist is responsible for providing technical and complex issue resol...

Location

Philippines , Taguig

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Resources, Data Science, or other related field
1-3 years of experience in a corporate HR support or client services role preferred
1-2 years as a business or HR analyst role with complex processing
Strong technical, analytics, business, and financial acumen
Excellent working knowledge of data management best practices and standards
Ability to communicate complex technical concepts to non-technical resources
Understanding of core HR processes and HR management practices
Results focused with the ability to manage competing priorities and multiple stakeholders
Proactive in achieving results and seeking improvements
Attention to detail and an ability to work towards tight deadlines

Job Responsibility

Provide cross functional transactional data support to CoEs aligned to core HR processes
Execute data changes in the HR system (Workday) related to non-self-service transactions
Support Managers by answering more complex queries related to HR data specific to CoE activities
Manage mass data changes and systems activities related to employee entries and exits
Provide guidance and best practices around data usage and data management policies / procedures within HR systems to Finance, Payroll, or other downstream stakeholders
Identify resolutions for complex or high risk data management queries
Escalate to HR Specialist Lead or external vendors and COEs as needed

Fulltime

Coe specialist i

Uber

Location:
Philippines , Taguig City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 12, 2026

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