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Coe specialist i - us&c ugo

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Uber

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Location:
Philippines , Taguig City

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives to support business needs and continued growth. Employees in the customer operations teams are responding to calls from customers and offering customer support.

Job Responsibility:

  • Provide high quality virtual customer support through phone
  • Ensure low to medium complexity customer issues are resolved using procedures
  • Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
  • May perform root cause analysis and present findings
  • Work on a line of business which has low ambiguity, is stable, with well documented procedures

Requirements:

  • Problem Solving - Effectively resolving issues that involve people, things, and processes by using logic and common sense. Identifying the root cause of a problem as opposed to focusing on the symptoms
  • Critical Thinking - Ability to analyze the problem, apply logical and structured thinking to resolve problems accurately
  • Phone support experience
  • Exceptional English written and verbal communication skills
  • Exceptional reading and interpretation ability, attention to detail
  • Proficiency in productivity tools (email, calendar), Google Suite, or Microsoft Suite (Excel, PowerPoint)
  • Strong collaboration skills towards a shared sense of purpose

Additional Information:

Job Posted:
March 21, 2026

Work Type:
On-site work
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