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Coe Specialist I - Korean Bilingual

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STAFFVIRTUAL

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Location:
Philippines , Angeles

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Community Operations team focuses exclusively on ensuring all of our customers have the best experience. Providing premier customer support to riders and Earners is a core feature of our product experience. The Employee Experience Team within Community Operations enables and supports leaders to foster highly engaged teams by providing insights and resources to engage, develop, and champion diversity across TW CommOps. We put people at the heart of everything we do. About the Client: A global platform where you can book rides and order food through an app, connecting passengers with drivers and customers with delivery partners.

Job Responsibility:

  • Provide world-class customer support through emails and phone calls to our eats Earner & Spender with prompt and clear responses and solutions
  • To provide insight to our stakeholders in a timely manner through a correct channel or meeting by logical communication
  • Help in improving processes so we always optimize for better customer experience
  • Identify patterns and help in making the support systems better as we scale
  • Maintain high quality in core work
  • Contribute to building the team and the organization for long term success
  • Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments
  • Ability to manage multiple work streams efficiently in a high-pressure, complex environment

Requirements:

  • Great communicator
  • Empathetic
  • Problem solver
  • Process compliant
  • Comfortable with ambiguity
  • 1-2 years of work experience
  • Bachelor's degree
  • Strong & proven expertise in strong, grammatically correct english language skills (both verbal and written)
  • Strong eye for detail which includes identifying customer problems swiftly and correctly while solving queries as this can impact company relations
  • Have a problem solving mindset
  • Strong customer obsession mindset with evidence of taking independent and appropriate decisions for the customer
  • Open to work in 24x7 support
  • Willingness to work in shifts
  • Bilingual in Korean and English, with proficiency in both spoken and written communication

Nice to have:

Customer experience before

What we offer:
  • HMO Coverage
  • Leave Credits
  • Allowance
  • Attendance bonus
  • Monthly prizes and bonuses
  • Up to 30K referral bonus

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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