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Coe specialist i - japanese bilingual

Philippines, Taguig · Job Posted March 04, 2026
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Job Description

About the Client: A global technology platform that connects users with independent drivers through a mobile app for on-demand transportation and delivery services. The platform operates in many cities worldwide and focuses on providing convenient, flexible mobility and logistics solutions.

Job Responsibility

  • Provide world-class customer support through emails and phone calls to our Earner & Spender with prompt and clear responses and solutions.
  • To provide insight to our stakeholders in a timely manner through a correct channel or meeting by logical communication.
  • Help in improving processes so we always optimize for better customer experience.This involves communicating with high value clients and and eye to retention in times of problems for the clients and companies
  • Identify patterns and help in making the support systems better as we scale
  • Maintain high quality in core work
  • Contribute to building the team and the organization for long term success
  • Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments.
  • Ability to manage multiple work streams efficiently in a high-pressure, complex environment

Requirements

  • 1-2 years of work experience
  • Bachelor's degree
  • Strong & proven expertise in strong, grammatically correct english language skills (both verbal and written)
  • Strong eye for detail which includes identifying customer problems swiftly and correctly while solving queries as this can impact company relations
  • Have a problem solving mindset
  • Strong customer obsession mindset with evidence of taking independent and appropriate decisions for the customer
  • Open to work in 24x7 support. Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days, 8 working hours each day)
  • Bilingual in Japanese and English, with proficiency in both spoken and written communication.

Nice to have

Customer experience before

What we offer

  • HMO Coverage
  • Leave Credits
  • Allowance
  • Attendance bonus
  • Monthly prizes and bonuses
  • Up to 30K referral bonus

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