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The Cocktail Server is responsible for taking food and beverage orders; entering orders quickly and in proper sequence; serving food and beverages for guests in their section as well as other sections; coordinating with the kitchen to ensure timely service and quality of the food; and providing the highest quality of service to the customer at all times; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager, Assistant Store Manager, or General Manager depending up local requirements.
Job Responsibility:
Takes food and beverage orders
places orders
delivers orders
checks back after delivery of food to ensure guest satisfaction
observes guests to respond to any additional needs
Maintains table appearance by pre-bussing, checks drink levels, removes clutter and provides adequate napkins
Presents check for payment and provides change as needed
Follows HMSHost customer service, adult beverage and cash handling policies and procedures
Keeps station clean, sets up and takes down station tables appropriately
Requirements:
Must meet state minimum age for serving alcoholic beverages
Requires at least 6 months of closely related serving experience
work experience in high volume or fast casual dining restaurant environment preferred
Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
Requires the ability to lift and/or move up to 20 lbs
Requires the ability to walk, bend, twist, and stand to perform normal job functions
Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
Frequently immerses hands in water and water diluted with chemical solutions
Nice to have:
work experience in high volume or fast casual dining restaurant environment
What we offer:
Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
Meal and Transportation Benefits
401(k) retirement plan with company match
Company paid life insurance
Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus