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The Cocktail Lounge Attendant hosts and prepares our guests’ drinks and serves meals in the Cocktail Lounge and surrounding area(s). This individual has excellent customer service skills, a warm personality, and a basic knowledge of coffee drink, cocktail, and food preparation/service. The Cocktail Lounge Attendant recognizes the role of fine dining in surprising visitors and driving sales where applicable. The Cocktail Lounge Attendant is responsible for setting and clearing tables, taking guests’ food and beverage orders, serving guests in a timely and professional manner, and all other aspects of the cocktail lounge operations.
Job Responsibility:
Provide a high level of customer service at all times
Anticipate resident’s needs, respond promptly, and acknowledge all guests
Maintain complete knowledge of cocktail lounge and restaurant(s) operations and proper table set up and dining venue dress code
Serve residents and guest’s meals and beverages as requested
Maintain complete knowledge of and strictly abide by state liquor regulations
Adhere to Quality Enhancement standards and standard food safety practices
Properly store, use, and handle chemicals using the proper PPE and safety measures
Maintain knowledge of the characteristics and description of every wine and beverage available
Maintain complete knowledge of Toast and/or Point Of Sale (POS) systems, as well as manual systems
Process payments through the POS system(s)
Adhere to all cash handling and credit policies/procedures
Ensure that all drink orders are accurately rung into the POS system
Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients, and quality standards
Set tables in accordance with Company standards
Open and close Cocktail Lounge according to checklists
Maintain complete knowledge of correct maintenance and use of equipment
Wash and sanitize glassware, cups, flatware, and other service wares as needed
Monitor and maintain cleanliness, sanitation, and organization of the bar top, tables, service areas, and the overall appearance of the Cocktail Lounge
Clearly communicate last call at the designated closing time to guests and servers
Legibly document designated items on the waste log
Prepare and serve a variety of coffee drinks, teas, and other beverages to customers
Operate espresso machines, coffee grinders, and other equipment to brew and prepare barista-style beverages
Complete temperature logs and par stock lists on a daily basis
May perform other duties as needed and/or assigned
Requirements:
One (1) or more years of customer service experience
Must be twenty one (21) years of age or older if required by applicable law
Basic Computer skills including proficiency in Microsoft Word and Excel
TIPS or other alcohol service training, and food handlers certificate where applicable
Strong organization, multi-tasking, time management, and customer service skills
Strong communication skills, both written and verbal
Must successfully complete all Atria specified training programs