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The role of the Enterprise Resilience Quality Review Senior Analyst is to strategically drive the Quality Review Program into a more qualitative approach by using deep analysis to identify potential concerns based on risk when conducting quality assurance reviews on Business Recovery Plans (BCP), Operational Resilience, Third Party components, Application Recovery Plans (ARP), Business and Technology test results, and supporting evidence, as well as focusing on invocation readiness. The reviews will include internal as well as external supporting documentation. The main goal is to identify potential resiliency risks and instances of non-compliance with the Enterprise Resilience Policy and Standards.
Job Responsibility
Lead and conduct standardized quality reviews on plans & testing documentation with a focus on overall risk mitigation
Relationship management with ER, Business, and Technology to close observations and mitigate risk to an acceptable level
Support Regulatory and Internal Audits for Quality Assurance commitments as needed
Complete assessment documentation
Document and communicate identified issues to stakeholders
Track issues through resolution and validate corrective actions taken
Assist in QA forecast and schedule preparation
Perform routine updates on monthly operations reports
Analyze root cause of identified issues to spot common themes and suggest program-level improvements
Establish/improve operational processes and implement tools (AI) as applicable
Participate in and/or lead special projects as assigned
Requirements
Bachelor's Degree or equivalent work experience required
10+ years experience in Resilience operations, Business, Technology, and/or Third Party
Knowledge and understanding of the banking or financial sector
Knowledge of standard Control Risk Management frameworks
Demonstrated leadership and adaptability
Excellent analytical, problem-solving, strategy, and follow-up skills with attention to details
Excellent written and verbal communication, organizational, and facilitation skills
Expert ability to use tools to parse, merge, analyze, and present metrics and trends
Nice to have
Audit or control risk management background desirable
Experience with business processes, third party, technology within the Banking or financial sector (i.e., Retail Banking, Equities, Wealth Management, Settlements, Money transfer, Cash Management, Custody Banking, Securities and Funds, Treasury Cash Management)