Coach Network Manager

• Assign coaches to customer programmes and ensure coaches are set up for success in delivering them
• Collaborate with Implementation Managers, ensuring complete briefing information is provided and proactively flagging any issues
• Attend coach briefing calls and thoroughly review all programme information and documents, ensuring Implementation Managers post accurate, detailed information in the correct channels and platforms
• Work closely with global counterparts, working jointly on global customer programmes
• Be accountable for the performance of your coaches by ensuring they have completed all necessary training, have no performance issues, and are fully compliant
• Proactively identify and deliver training opportunities, sending feedback to the coach operations enablement lead / coach development team
• Create collateral for sales teams and customer meetings, and ensure coaches' written and video bios are of high quality
• Participate in quarterly talent review meetings, surfacing issues and offering recommendations
• Support our Customer Success Managers with coach switch requests, select coaches for coach insights meetings and ensure coaches are fully trained on the coach insights process
• Ensure coaches are up to date on propositions, product, processes, business updates, and community news
• Use relevant tools including our CRM (Bullhorn), sourcing dashboards (PowerBI) and operational dashboards

• Bachelor's degree, or equivalent experience in a related field
• 3+ years' experience in a delivery role - ideally with some experience managing others and working with a Freelance community
• You excel in autonomous environments, and are adept in balancing correct outcomes for the business, coaches, and our customers
• You're passionate about clients and coaches needs
• Business proficiency in English (with any additional languages being a bonus)

Any additional languages

• Your own world class coach
• Friends and family coaching
• 2 weeks work from anywhere
• Charity days
• Learning and Development Budget
• Weekly wellbeing hour
• Private medical insurance
• Pension scheme
• Life insurance
• Flexible working hours