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The Document Management Co-op Student supports the SharePoint document management initiative, focusing on content clean-up and migration. This role is responsible for developing user-friendly training resources, maintaining the Design Decisions library, and enabling site owners and end users to adopt new standards efficiently. The goal is to help departments transition smoothly with fewer support tickets and enhanced adoption of best practices.
Job Responsibility:
Assist departments in cleaning up their content and planning for future needs
Create new SharePoint sites and maintain existing ones
Send communications and follow established cutover checklists during migrations
Validate document counts, manage permissions, and ensure links function correctly after cutover
Document any exceptions encountered and report them to the project team
Obtain approval signoffs from department leaders for completed tasks
Keep the Document Management Change Centre updated with the latest changes
Develop concise job aids, such as one-pagers and training videos, covering frequent tasks like safe sharing, managing version history, and moving files without breaking links
Host office hours and quick clinics, capturing frequently asked questions for the Knowledge Base
Identify recurring issues, propose solutions such as templates, checklists, and micro-training, and implement improvements
Contribute to a living runbook by creating repeatable steps for migrations and site enablement
Requirements:
Currently enrolled in a post-secondary program in Information Technology, Computer Science, or a related field
Practical experience working with Microsoft 365 applications
Well organized, with a high degree of accuracy and attention to detail
Strong communication and customer service skills
Ability to prioritize, deadline driven and able to handle multiple time-sensitive tasks successfully
Foundational knowledge of information and data management principles
Solid proficiency in Microsoft technologies
Strong written and oral communication skills
High level of technological proficiency and aptitude for learning
What we offer:
Performance-based incentive plans
Recognition programs
Benefits
Paid leaves
Pension plans with base and matching contributions