CNS Manager (HTOM) Jobs

Flint International

Location:
Italy, Rome

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The CNS Manager is an administrative profile similar to High Touch Operations Manager but with basic technical skills (e.g., networking at the CCNA level) and strong soft skills for managing customers and maintaining relationships with the company’s global organizations like TAC and BUs. The role involves tracking incidents, creating standard customer reports, and ensuring proper data management of sensitive customer information. Additionally, the CNS Manager coordinates all areas of the company to assist the customer in resolving their incidents as quickly as possible, maximizing availability. They act as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution.

Job Responsibility:

Manage projects to deliver customer business outcomes for transactional and subscription projects
Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
Perform overall project-level planning and lead execution
Provide vision, strategy and business objective alignment to lead end-to-end project implementation
Responsible for project metric tracking, and managing project financials and profitability
Identify opportunities for additional business and provide input to presales and renewal evaluation
Identify risk, issues and develop risk response strategy
Lead the execution of contract Change Management process
Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program
Build the company’s project community by sharing lessons learned, best practices and participating in the PM Role Community
Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for the company’s customers
Ensure scope and Change Management are in place for the project duration
Ensure key stakeholder status reporting
Risk, issue, communications management
Typically leads up to five (5) medium-sized customer projects

Requirements:

College/University degree or equivalent plus 4-6 years related experience in a project management environment in comparable industry
ideally (not required) in an IT/Telco centric organization
Language Requirements: Italian and English

Nice to have:

ideally (not required) in an IT/Telco centric organization

Additional Information:

Job Posted:
December 08, 2025

Work Type:

Hybrid work

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CNS Manager (HTOM)