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You will be part of an experienced design team where you are responsible for the relevant areas for Swedish Food, ensuring a safe and efficient operation, compliance with conceptual requirements and an exceptional customer experience.
Job Responsibility:
Use the Customer Meeting Point Design Process to plan and design intuitive, hassle-free, and convenient experiences that make every interaction with IKEA feel effortless and rewarding
Work closely with architects, specialists, planners and the local teams to deliver the best possible outcome
Contribute to the assignment of the Food Experience Team and be part of new development initiatives and solutions that support sustainable store operations and outstanding food experiences
Requirements:
Recent experience of working in the function of IKEA Food, engaging with both IKEA customers and co-workers
Background in customer experience in food/hospitality industry in different global markets
Experience from design and development of customer centric food experiences in a variety of customer meeting points
Proven leadership and project management experience
A strategic mindset that helps you simplify complexity and present ideas clearly
Adaptability and openness to new ways of working in a fast-changing retail landscape
The ability to build and maintain trust-based relationships across all levels of the organization
Strong communication skills in English
Confidence in presenting, facilitating, and influencing, using transparent and engaging communication, and the ability to connect with diverse audiences
Nice to have:
Experience in using digital design and planning tools is a plus