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As a Critical Environment CMMS Specialist, you will play a pivotal role in maintaining the operational integrity of Microsoft’s datacenters by managing and executing work orders through the Computerized Maintenance Management System (CMMS). You will ensure that all preventive, corrective, and break-fix maintenance activities are accurately tracked, scheduled, and completed in alignment with compliance standards and operational protocols.
Job Responsibility:
Use available reports and dashboards, creating new ones if needed, to empower WO compliance, enabling data-driven actions
Create, assign, QA/QC, and close work orders (WO) in CMMS for Break-Fix (BF), Incident (INC), Move/Mod (MM), and Preventive Maintenance (PM) tasks
Navigate CMMS, ensuring proper asset management, manage labor entries, equipment groups, and generate reports on technician hours and equipment history
Manage planning and scheduling to build and maintain accurate maintenance plans, ensuring coordination among all campuses, including vendor coordination, and alignment with CE standards and scope items
Ensure all documentation (MOPs, SOPs, EOPs, etc..) is prepared and linked appropriately in CMMS. Record WO numbers in procedures and send notifications via DC Dashboard
Work closely with CE teams across shifts to complete rounds, assign shifts to WOs, and manage resource allocation effectively
Track calibration schedules and link documentation via SharePoint. Maintain equipment grouping and tagging for accurate WO assignment
Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable within Microsoft requirements
Embody our culture and values
Requirements:
Proficiency in Computerized Maintenance Management System (CMMS) platforms and understanding of work order lifecycle
Familiarity with CE systems: electrical OR mechanical OR HVAC OR generators
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Nice to have:
Experience in Datacenter Operations or Critical Environments
Strong documentation and communication skills
Experience with vendor coordination and incident response
High School Diploma, technical trade certification (Electrician, HVAC technician, Marine Engineer), or equivalent AND mission critical services work/applied learning experience
What we offer:
Training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications