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Xcede Logo Xcede · IT - Administration

CMDB Lead

United Kingdom, London 500.00 - 575.00 GBP / Day · Job Posted May 27, 2026
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Job Description

We’re supporting a major enterprise transformation programme and are looking for an experienced CMDB Lead to take ownership of configuration management strategy and operational excellence within a complex, multi-vendor environment. This is a hands-on leadership role requiring strong technical ServiceNow CMDB expertise combined with the ability to drive governance, remediation, and stakeholder engagement across a large-scale organisation undergoing managed services transformation.

Job Responsibility

  • Lead ServiceNow CMDB configuration and administration
  • Manage Discovery schedules, configuration, and reconciliation / primacy rules
  • Design and operationalise CSDM-aligned service hierarchies
  • Build and maintain Service Mapping structures
  • Drive CMDB data quality improvements, remediation, and governance
  • Support regulatory reporting, audit evidence, and configuration baselines
  • Work closely with process owners, class owners, suppliers, and governance teams

Requirements

  • Strong hands-on ServiceNow CMDB expertise
  • ServiceNow Discovery and Service Mapping
  • CSDM modelling and service hierarchy design
  • CMDB health, reconciliation, and orphaned CI remediation
  • Experience within outsourced / managed service environments
  • Ability to define Configuration Management strategy, not just BAU support

Nice to have

  • Azure Service Graph Connectors (SGC)
  • OpsRamp, InTune, ServiceNow Atlas
  • HAM Pro implementation experience
  • ServiceNow scripting / Business Rules
  • Infrastructure lifecycle and currency reporting
  • Multi-region CMDB operations
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