CMA Job at Advocate Health Care (Cedartown)

Job Responsibility

Administers medications according to approved policy/procedure following protocol or provider order and monitors response
Demonstrates ability to perform and document accurate vital signs including temperature, blood pressure, pulse (may be apical) respiration, height and weight
Prepares patients for exams and treatments physically and mentally and monitors their response
Capable of assisting provider with all procedures and treatments
Is knowledgeable and able to assist with job duties of other personnel in the department
Consistently encourages questions from patients and family and offers supervised guidance that fosters compliance guided by the department protocols or provider/nurse instructions
Consistently orders tests and assists the nurse or provider in communicating results according to department protocol or as ordered by the provider
Reports abnormal findings, patient complaints, or concerns, to physician or supervisor or nurse when appropriate
Screens, prioritizes and completes messages, communicating information to patients in a timely manner
Explains procedures and test results using language appropriate to patient's level of understanding guided by department protocols or provider/nurse instructions
Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care
Provides approved written patient education and discharge instructions
Assists patients in obtaining additional services ordered by the provider prior to leaving the office as part of discharge planning and in setting up referrals for additional care
Communicates to the provider any delays in obtaining results
The MA will assist in the communication of test results by following the appropriate guideline and procedure for the site
Makes certain that the medical record and all relevant diagnostic reports are available at the start of the visit
Quality liaison who actively participates in medical record audits and indicator development
Creates and maintains an environment that is patient centered as evidenced by availability of same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and high satisfaction scores
Provides consistent and accurate documentation of patient information, care and concerns in the EMR according to the guidelines provided in the Documentation Policy and as otherwise instructed
Consistently completes vouchers, referrals and requisitions with all appropriate information including medical record number and services codes or using EMR
Completes all patient documentation within two full clinic business days after care and/or services have been provided according to the Missing Documentation policy guidelines
Consistently watchful of patient flow by keeping rooms clean, stocked and available and maintains adequate inventory
Consistently checks equipment and trays for proper functioning and availability in busy times
Demonstrates flexibility by performing additional duties under the direction of licensed nursing staff or the provider
Consistently manages time and demonstrates resource management skills effectively to complete daily activities
Consistently knows how and when to delegate tasks to others
Answers the telephone promptly within three rings
Completes all required customer service training and complies with scripting initiatives
Displays a courteous, alert and pleasant tone of voice, speaking clearly and in a relaxed manner
Restates information to ensure clarity and accuracy
Transfers calls when appropriate, staying on the line and announcing where and why call was transferred
Communicates effectively with internal and external customers
Promotes same day appointment access and is engaged in achieving visit volume targets

Requirements

Graduate from an accredited school with a clinical externship for medical assistant training (certification not required)
graduate of Dreyer MA Program
OR 2-3 years on-the-job training experience with knowledge of medical terminology
High school diploma or GED
Good communication skills
both written and verbal
Good interpersonal and customer service skills
Basic keyboarding and typing skills
This position may need to recognize needs and behaviors of age groups of patients treated
in this case, prior experience with such age groups is required
CPR certification required upon hire or within 60 days of hire
Certification/Registration required
Non-certified MAs must obtain certification or registration within one year of hire with AMG approved certifying bodies
Must be able to successfully complete clinic-based training for all associates
Ability to work with all levels of personnel
Ability to work under stressful situations
Frequent periods of extended standing and sitting
Possible lifting and assisting of patients
Ability to lift up to 35 pounds without assistance

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Advocate Health Care - All Job Offers

Select Country

CMA

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

CMA

Cma-Al-Nights

Cma Prn

CMA PRN

Day Shift CMA

Night Shift CMA

CMA Days

Cma Prn

Clinical Medical Assistant (CMA) I/Patient Access Representative II - Allergy and Asthma Medical Group, Medical Practice Foundation

Our AI answers in your language