Cluster Supply Planning and Customer Service Assistant Manager Job at Unilever (Metro Manila)

Job Description

Responsible for E2E Supply Chain activities in UI Philippines business. Supply Management and Planning of current sourcing business size of ~E40M GSV combined for Export and Local demand. Customer Service and Business Partnering to Philippines Market with ~E47M GSV. This role requires the candidate to be hands on with day-to-day operations and be able to dedicate time in managing key projects that would unlock business expansion and/or process improvement.

Job Responsibility

Operational Supply Planning
Capacity Interlocking to support business growth (both medium term and long term)
Sourcing Network Optimization
Inventory Planning
Performance Management
Customer Service Operations
Order to Cash Management – Claims, Orders, Documents
To be the one point of contact for customers for all Supply Chain requirements
Lead the Order to Deliver process
Ensure flawless execution of Customer Service to achieve business goals
Deliver Customer Service KPI's such as high fill rates, on-time deliveries
Lead digitization and capabilities relating to improving Customer Service
Business partner with Business Development Managers and Customer
Monitor and track Fill Rates and devise improvement plan
Work with Capabilities team on system/tool improvement projects
New lanes Set-up for new sourced product ranges
Order prioritization, backlog orders review, carry forward and exceptions’ management
Review Orders vs Supply Plan & communicate
Handle Claims
Ensure Order accuracy & hygiene
Provide timely feedback and updates to customer queries

Requirements

Bachelor’s degree in engineering or supply chain
4 to 5 yrs experience in Supply Chain out of which at least 3 yrs in supply planning
Strong analytical skills
Strong Interpersonal skills
Ability to work in fast paced environment and managing multiple stakeholders
Pro- active communication and ability to manage customer interactions
Has a customer centric mindset with high influential skills to drive change and process improvement
Ability to organize, structure and manage business partners in fast growing business

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Cluster Supply Planning and Customer Service Assistant Manager

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