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Cluster Supply Planning and Customer Service Assistant Manager

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Unilever

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Location:
Philippines , Metro Manila

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for E2E Supply Chain activities in UI Philippines business. Supply Management and Planning of current sourcing business size of ~E40M GSV combined for Export and Local demand. Customer Service and Business Partnering to Philippines Market with ~E47M GSV. This role requires the candidate to be hands on with day-to-day operations and be able to dedicate time in managing key projects that would unlock business expansion and/or process improvement.

Job Responsibility:

  • Operational Supply Planning
  • Capacity Interlocking to support business growth (both medium term and long term)
  • Sourcing Network Optimization
  • Inventory Planning
  • Performance Management
  • Customer Service Operations
  • Order to Cash Management – Claims, Orders, Documents
  • To be the one point of contact for customers for all Supply Chain requirements
  • Lead the Order to Deliver process
  • Ensure flawless execution of Customer Service to achieve business goals
  • Deliver Customer Service KPI's such as high fill rates, on-time deliveries
  • Lead digitization and capabilities relating to improving Customer Service
  • Business partner with Business Development Managers and Customer
  • Monitor and track Fill Rates and devise improvement plan
  • Work with Capabilities team on system/tool improvement projects
  • New lanes Set-up for new sourced product ranges
  • Order prioritization, backlog orders review, carry forward and exceptions’ management
  • Review Orders vs Supply Plan & communicate
  • Handle Claims
  • Ensure Order accuracy & hygiene
  • Provide timely feedback and updates to customer queries

Requirements:

  • Bachelor’s degree in engineering or supply chain
  • 4 to 5 yrs experience in Supply Chain out of which at least 3 yrs in supply planning
  • Strong analytical skills
  • Strong Interpersonal skills
  • Ability to work in fast paced environment and managing multiple stakeholders
  • Pro- active communication and ability to manage customer interactions
  • Has a customer centric mindset with high influential skills to drive change and process improvement
  • Ability to organize, structure and manage business partners in fast growing business

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
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