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Cluster Supervisor

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Vodafone

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Location:
Mozambique , Beira

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Supervise and coordinate all M-Pesa & GSM field activities, managing and supporting the teams on the ground with resources and constant training. Has to guarantee availability of stock within the Clusters, ensure that targets are achieved and that the Cluster model brings the expected results. Manage and coordinate CSR daily activities.

Job Responsibility:

  • Supervise and coordinate all M-Pesa & GSM field activities, managing and supporting the teams on the ground with resources and constant training
  • Guarantee availability of stock within the Clusters
  • Ensure that targets are achieved and that the Cluster model brings the expected results
  • Manage and coordinate CSR daily activities
  • Supervise Cluster Sales Representatives performance
  • Coordinate CSRs daily visits (SVs, M-Pesa Agents and Stores)
  • Collect insights and propose solutions to the Manager
  • Report findings and key activities to the Territory Manager
  • Market attacks planning and execution
  • Management of devices
  • Post sales management
  • Planning and monitoring of Kicksides, Street Vendors & M-Pesa Agents activity
  • Resolve all operational issues within a reasonable timeframe
  • Ensure all work tool and material needs are provided
  • Ensure physical and electronic recharges, Starter Packs, M-pesa Float are always available within the Cluster
  • Distribution of stock for the CSR

Requirements:

  • Bachelor Degree in Business or another related field
  • Experience in, and knowledge of telecoms services, applying this expertise in a customer-focused way
  • Excellent communication skills including presenting & negotiation with Customers
  • Strong problem solving skills
  • Empathy to support in communicating with the Customers
  • Excellent written and verbal communication skills
  • Active listening
  • Leadership

Additional Information:

Job Posted:
March 25, 2026

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