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Cluster Supervisor Niassa

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Vodafone

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Location:
Mozambique , Maputo

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Supervise and coordinate all M-Pesa & GSM field activities, managing and supporting the teams on the ground with resources and constant training. Must guarantee availability of stock within the Clusters, ensure that targets are achieved and that the Cluster model brings the expected results. Manage and coordinate CSR daily activities.

Job Responsibility:

  • Supervise and coordinate all M-Pesa & GSM field activities
  • Manage and support the teams on the ground with resources and constant training
  • Guarantee availability of stock within the Clusters
  • Ensure that targets are achieved and that the Cluster model brings the expected results
  • Manage and coordinate CSR daily activities
  • Supervise Cluster Sales Representatives performance
  • Coordinate CSRs daily visits (SVs, M-Pesa Agents and Stores)
  • Collect insights and propose solutions to the Manager
  • Report findings and key activities to the Territory Manager
  • Market attacks planning and execution
  • Management of devices (allocations and reallocations)
  • Post sales management (recons, etc)
  • Planning and monitoring of KickSides, SVs & M-Pesa Agents activity
  • Ensure recruitment of SVs & M-Pesa Agents
  • Resolve all operational issues within a reasonable timeframe, in line with VM/M-Pesa SLA’s
  • Ensure all work tool and material needs are provided
  • Ensure physical and electronic recharges, Starter Packs, M-pesa Float are always available within the Cluster
  • Distribution of stock for the CSR (starter packs, devices)
  • Validate all M-Pesa Agents acquisitions and other requests (Sim Swap, etc) according to requirements
  • Engage with the radios on contract, identify and pursue new radios with strong impact
  • Manage stock availability within dealer stores by supporting them submitting orders

Requirements:

  • Bachelor Degree in Business or another related field
  • Experience in, and knowledge of telecoms services, applying this expertise in a customer-focused way
  • Excellent communication skills including presenting & negotiation with Customers
  • Strong problem-solving skills
  • Empathy to support in communicating with the Customers
  • Excellent written and verbal communication skills
  • Active listening
  • Leadership

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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