Cluster Supervisor Manica Job at Vodafone (Beira)

Job Description

Supervise and coordinate all M-Pesa & GSM field activities, managing and supporting the teams on the ground with resources and constant training. Must guarantee availability of stock within the Clusters, ensure that targets are achieved and that the Cluster model brings the expected results. Manage and coordinate CSR daily activities.

Job Responsibility

Supervise Cluster Sales Representatives performance, setting up the 1o1, call reports and face to face management process
Coordinate CSRs daily visits (SVs, M-Pesa Agents and Stores)
Collect insights and propose solutions to the Manager
Report findings and key activities to the Territory Manager (GSM, Mpesa, MKT, Retail, Devices)
Market attacks planning and execution (including set up of the sales stand, resource allocation, products awareness)
Management of devices (allocations and reallocations)
Post sales management (recons, etc)
Planning and monitoring of KickSides, SVs & M-Pesa Agents activity
Ensure recruitment of SVs & M-Pesa Agents
Resolve all operational issues within a reasonable timeframe, in line with VM/M-Pesa SLA’s (M-Pesa, SOP, Warehouse, Logistics, etc.)
Ensure all work tool and material needs are provided
Ensure physical and electronic recharges, Starter Packs, M-pesa Float are always available within the Cluster
Distribution of stock for the CSR (starter packs, devices)
Validate all M-Pesa Agents acquisitions and other requests (Sim Swap, etc) according to requirements
Presence Execution: Supervision of the DDB teams placement, strategic replacement of old branding, mapping of all presence asset and report every week on branding and merchandising material allocated
Trade Marketing Activation: Market activations and events equipment has to comply with H&S policies and request support for CVM Campaign to create demand of sales on activations and Vodacom events
Radios & Digital channels: Engage with the radios on contract, identify and pursue new radios with strong impact and identify and propose ideas to promote our brand, products and service with focus to local content
Material Availability: Ensure all materials (Laptop, Printer, Registration devices and office supplies) are available
Stock: Manage stock availability within dealer stores by supporting them submitting orders
Performance: Monitor store performance through the regular visits

Requirements

Bachelor Degree in Business or another related field
Experience in, and knowledge of telecoms services, applying this expertise in a customer-focused way
Excellent communication skills including presenting & negotiation with Customers
Strong problem-solving skills
Empathy to support in communicating with the Customers in a way that makes them feel heard and understood
Excellent written and verbal communication skills
Active listening to listen and address team members´ concerns
Leadership

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Cluster Supervisor Manica

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