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SOFITEL Logo SOFITEL · Hospitality and Tourism

Cluster Spa Manager

New Zealand, Auckland · Job Posted March 20, 2026
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Job Description

YOUR PURPOSE: You are Captain of calm seas, steering the team with grace and precision to ensure every guest drifts into a world of pure relaxation and rejuvenation. Location of work: Sofitel Auckland Viaduct Harbour & SO/ Auckland.

Job Responsibility

  • Responsible for the management of the daily operation and efficient management of spa reservations, retail area sales and inventory management, and spa staff training
  • Execute treatments, engage guests in consultation and repartee
  • Lead daily spa operations to ensure seamless guest experiences, from arrival to departure, including hands-on treatments and ambience
  • Champion wellness initiatives for both guests and ambassadors, integrating holistic wellness into every touchpoint
  • Drive team performance through training, mentoring, and clear communication, ensuring brand standards and service excellence
  • Manage inventory and facilities, overseeing product usage, cleanliness, maintenance, and monthly stock control
  • Collaborate across departments to support marketing, guest recovery, sustainability, and crisis management initiatives

Requirements

  • Minimum 2 years of experience in spa or wellness management within a luxury hospitality setting
  • Strong leadership and interpersonal skills with a passion for guest service and team development
  • Solid understanding of spa treatments, retail sales, and current wellness trends
  • Highly organised and collaborative, able to manage cross-functional priorities effectively
  • Empathetic, professional, and dedicated to delivering memorable guest experiences
  • Must have current working authorisations in New Zealand

What we offer

  • Learn your Way - Access to our Docebo so you can Earn while you Learn!
  • Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
  • Complimentary meals on shift
  • Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
  • Access to our Employee Assistance Program
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