Cluster Senior Groups & Events Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United Kingdom, London

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Marriott International is seeking a Cluster Senior Groups & Events Manager for their Central London Cluster Hotels. Responsibilities include event operations, sales, revenue management, profitability management, and providing exceptional customer service. Marriott offers career growth, training, competitive benefits, and a chance to work alongside a diverse global team.

Job Responsibility:

Ownership for the conversion and management of assigned enquiries
support the team conversion of all enquiries through funnel calls and daily communication
conducts compelling show rounds to win the business
effectively manages bedrooms blocks and meeting space inventory for assigned groups
expertise in event planning, food presentation, meeting room set ups, audiovisual and banquet service standards
cooperate with Banqueting and Kitchen team to develop new F&B concepts and drive customer satisfaction
correct use of systems process to ensure brand standards are being upheld—booking integrity, consistency and accuracy
sells to a pre-determined event and group strategy
works with banqueting/kitchen teams to review and update strategy with a dynamic approach
proactively resolicits previous customers and event bookers for future opportunities
supports the Cluster Director of Groups & Events by completing weekly/monthly tasks such as catering forecast, funnel call, sales strategy meeting
delivers a compelling sales experience to drive conversion and repeat business
provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution
effectively upsells products and services throughout the event process
participates in customer site inspections and assists with the sales process when necessary
effectively manages customer budgets to maximize revenue and meet customer needs
forecasts group sleeping rooms and event revenue (catering and audio-visual) for groups
reviews billing and payments with clients
interacts with guests to obtain feedback on product quality and service levels
responds to and handles guest problems and complaints
ensures all associates involved in an event or booking understand expectations and parameters
conducts pre- and post-event meetings to review/communicate group needs and feedback
actively solicits feedback from hotel departments to identify areas for improvement to enhance the Event Planner’s experience

Requirements:

High school diploma or GED
2 years experience in the event management or related professional area
or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required

What we offer:

A unique opportunity to be part of an award-winning international brand
national and internal promotion opportunities
world-class training and development programmes
work alongside award-winning and experienced hospitality professionals
discounted room nights, meals, and spa access
health and life assurance
major high street discounts

Additional Information:

Job Posted:
July 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Cluster Senior Groups & Events Manager