Cluster Reservations Manager

• Lead the Reservations function across both properties as a quality-driven centre of excellence, ensuring all bookings meet standards of accuracy, completeness, and consistency
• Own full accountability for rate integrity across all systems, ensuring zero tolerance for pricing errors, unauthorized discounts, or revenue leakage
• Perform daily rate audits across PMS, CRS, and distribution channels to ensure correct loading, parity, and alignment with approved strategies
• Oversee all rate uploads, updates, and configurations, ensuring accuracy and consistency across all platforms before activation
• Establish and enforce strict reservations quality control processes, ensuring all bookings are error-free and compliant with defined standards
• Conduct continuous reservation audits, verifying guest details, room allocation, rate application, segmentation, and special requests accuracy
• Ensure full compliance with system usage standards, maintaining consistency and accuracy in PMS and distribution platforms
• Collaborate closely with Revenue, Front Office, Sales, Housekeeping, F&B, and tour operator partners to ensure alignment on rates, inventory, guest expectations, and service delivery
• Identify and implement improvements to enhance efficiency, accuracy, and overall reservation experience
• Manage group, tour operator, and allotment reservations, ensuring accurate contract terms, cut-off dates, and release policies are applied
• Drive reservation conversion and support revenue optimisation through proactive upselling, room upgrade strategies, and ancillary revenue opportunities

• Experience in Reservations or Revenue management, preferably in a multi-property or cluster hotel environment
• Bachelor’s degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field
• Strong organizational and analytical skills with the ability to identify errors and implement corrective actions
• Ability to work in a fast-paced environment while maintaining precision and consistency
• Proficiency in hotel PMS (Opera or equivalent), CRS, channel manager, and revenue management systems
• Fluency in English is essential
• additional languages are an advantage
• Awareness of data privacy regulations and responsible handling of guest personal information

Additional languages are an advantage

• Competitive salary and benefits as standard
• Permanent contract with employer social security contribution as per local labour law
• Additional reward model including financial, travel, health & wellbeing, and lifestyle
• Working within a fast-growing international hotel company, part of the world’s leading tourism group
• Career development with a wide range of international opportunities
• Access to free learning platforms & language lessons